Dedicated Lab Manager with excellent customer service skills, seeks challenging position where I can support physicians and fellow team members. Seeking employment where I can utilize my multitasking, time management and people skills. Detail-oriented Laboratory Manager highly effective at keeping laboratories running smoothly and efficiently. Knowledgeable about managing supplies, equipment and facilities. Pursuing new professional challenges with the opportunity to make a positive impact on laboratory operations and research success.
Hi, I’m
Tammi Smith
Palo Alto,CA
Summary
Overview
9
years of professional experience
Work History
Ravenswood Family Health Center
Phlebotomist/Technical Lead
04.2015 - 04.2018
Job overview
- Obtaining and inputting patient information into EMR program.
- Performed all venipuncture and collected various specimens as necessary for clinical research studies conducted by the office.
- Assembled tourniquets, needles, and blood collection devices.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Reviewed and processed requisitions for laboratory tests.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Maintained professional, organized, and safe environment for employees and patients.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
Ravenswood Family Health Center
Phlebotomist/Supervisor
04.2018 - 04.2020
Job overview
- Managed daily activities and workflow of staff institution to collect, label and analyze samples correctly.
- Fostered communication within team and between departments.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Centrifuged blood samples as outlined in clinical protocols.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Organized daily work based on collection priority.
- Used personal protective equipment correctly to protect coworkers and patients.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted routine inspections to check quality and compliance with established specifications.
Ravenswood Family Health Center
Lab Manager
04.2020 - Current
Job overview
- Managing and independently operating laboratory PSC.
- Adapted quickly to changing regulations or guidelines set forth by regulatory bodies, ensuring consistent compliance within the phlebotomy department.
- Obtains blood specimens by performing venipunctures and finger sticks.
- centrifuge blood samples.
- Working with a large number of patients varying in age and health status.
- Being friendly, courteous and sympathetic when it comes to working with patients.
- Practicing infection control standards at all times when working with patients and equipment.
- Placing orders to maintain proper inventory of necessary supplies.
- Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Reviewed employee performance and developed improvement plans.
- Fostered communication within team and between departments.
- Managed effective schedules to cover all department needs.
Education
Carrington College California San Leandro, United States
Certified Phlebotomy Technician from Phlebotomy'
University Overview
- California CPT license for phlebotomy. License # 15833
- Awarded Certification of Appreciation from the American Heart Association
- Most professional
- Attendance Award
- CPR & First Aid
Skills
- Sample checking
- Advanced word processing
- Complex problem solver
- Excellent lab practices
- Quality control procedures
- Excellent phlebotomy skills
- Team player
- Hard worker
- Eager learner
- Quality controls
- Equipment Maintenance
- Lab equipment maintenance
- Employee Supervision
Skills
Skills
Billing, charting, clinical research, counseling, DNA collection, infection control, insurance, inventory, managing, office skills, rehabilitation, surgery scheduling and counseling, answer multiple phone lines, ability to perform venipunctures on all ages and difficulty. Timeline
Lab Manager
Ravenswood Family Health Center
04.2020 - Current
Phlebotomist/Supervisor
Ravenswood Family Health Center
04.2018 - 04.2020
Phlebotomist/Technical Lead
Ravenswood Family Health Center
04.2015 - 04.2018
Carrington College California
Certified Phlebotomy Technician from Phlebotomy'
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