Guadalupe Hernandez Munoz
Stockton,CA
Summary
Bi-lingual in English and Spanish, who builds and leads friendly, efficient service teams, Able to communicate effectively with all levels of staff and public, Able to work independently, as well as an integral part of a team, 15+ years in customer service. Trained in all aspects of the medical front office, telephone etiquette, scheduling, customer service, problem solving and solutions.
Overview
15
15
years of professional experience
Work History
Community Health Advocate
Ravenswood Family Health Center
01.2016 - 03.2023
- Answer telephones, provide information, screen calls, take messages, and/or direct calls to the appropriate individual.
- Screen visitors and respond to routine requests for information.
- Maintain work area in a neat and orderly manner
- Participate in community health events to inform and screen uninsured families eligible for Medi-Cal, Healthy Kids, Kaiser Child Health Plan, ACE, ACE Fee Waiver, PCAP, Covered California and internal Sliding Fee Scale.
- Review applications on a monthly basis to confirm whether cases are pending, approved, or denied.
- Inform, educate, and review coverage payments and details of coverage with applicant.
- Link information from One-e-app to Ravenswood Family Health Network’s Epic system
- Register new and re-register established patients by entering demographic information into the computer, printing out a registration form, having the patient sign the Consent for Treatment Statement, and filing the registration form in the medical record.
- Collect Power of Attorney, Guardianship, Emancipation, Asylum, or any other legal form pertaining to identity, or patient care.
- Maintain all patient information confidential at all times.
- Provide consistent and accurate case management with minimal supervision on an ongoing basis, including but not limited to charting, referrals, follow-ups, and other important eligibility and enrollment information.
Host
Rosewood Hotel & Resorts, 2825
04.2013 - 12.2014
- Able to perform job functions with attention to detail, speed and accuracy
- Organize and follow-up; clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly
- Understand a guest's service needs
- Work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data
- Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times
- Take reservations and maintain reservation book
- Assist in monitoring the guests' needs and all phases of the operation
- Assume total responsibility when Manager is not present.
Ricks’ Café, 205
08.2008 - 01.2013
- Check in with customers to ensure that they are enjoying their meal and take action to correct and problems
- Collect payments from customers, operate cash registers
- Greet guest and seat them at tables or waiting areas
- Take and prepare to go orders
Education
Certified EHR & Medical Billing -
Mountain View Los Altos Adult School
Moffett, Mountain View, CA01.2015
High School Diploma -
Los Altos High School
Los Altos, CA06-2008
Skills
- Able to communicate effectively with all levels of staff and public
- Able to work independently, as well as an integral part of a team
- Excellent oral and written communication skills
- Strong PC skills, good typing skills and proficient in
- MS Office Suite
- Trained in all aspects of the medical front office: telephone etiquette, scheduling,
- Complies with IHC’s HIPAA and Privacy Rules
- Asks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider
- Medi-Cal enrollment
- Patient registration
- Data entry
- Case management
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Community Health Advocate
Ravenswood Family Health Center
01.2016 - 03.2023
Host
Rosewood Hotel & Resorts, 2825
04.2013 - 12.2014
Ricks’ Café, 205
08.2008 - 01.2013
Certified EHR & Medical Billing -
Mountain View Los Altos Adult School
High School Diploma -
Los Altos High School
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