Passionate professional with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Health Advocate
Optum
Little Rock, AR
12.2021 - 08.2024
Proven ability to effectively engage, manage and maintain relationships with physicians/hospitals/health systems/clinical and non clinical personnel on services available for targeted populations identified by the health plan
Retention Specialist
WellCare
Little Rock, AR
03.2020 - 07.2021
Received data regarding identified problems and devised responses to satisfy concerns.
Supported executive decision-making by reporting on metrics and recommending actionable improvements
Increased improvement initiatives using salesforce and National Retention Tracker, trouble shooting problems for corrective actions
Special Education Advocate
Disability Rights Arkansas
Little Rock, AR
11.2013 - 03.2020
Case Management
Identified resources for individuals with mental health, developmental delay by providing community, clinical, and health referrals for service
Interviewed families of developmental/behavioral health clients to assess for appropriate services and referrals
Education
Master of Arts - Health
Webster University
St Louis, MO
05-2013
Skills
Community Engagement & Relationship Building
Public Speaking & Advocacy
Document Review
Cultural Sensitivity & Inclusivity
Research proficiency
Training
Certification
Health and Life License
Affiliations
VIPS for Little Rock School District
Accomplishments
Superseded quarterly goals consistently
Participated in projects to increase brand awareness