Tammi Wright
Denver,CO
Summary
Dynamic leader with a proven track record at Protech Automotive Services, excelling in strategic planning and team management. Leveraged operations management expertise to enhance customer engagement and streamline processes, resulting in significant performance improvements. Skilled in budget forecasting and customer experience enhancement, consistently achieving and surpassing goals.
Overview
20
20
years of professional experience
Work History
General Manager
Protech Automotive Services
Denver, CO
12.2023 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed market trends to inform business decisions and strategies.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Designed sales and service strategies to improve revenue and retention.
Manager of Operations
U Pull and Pay
Denver, CO
01.2016 - 12.2023
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Ensured compliance with applicable laws and regulations related to operations.
- Analyzed operational data to identify trends, making data-driven decisions to improve performance.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Manager
Home Advisor
Golden, CO
01.2005 - 01.2016
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Associate of Arts -
Front Range Community College
Westminster, COSkills
- Strategic Planning
- Customer Engagement Improvement
- Team Management
- Operations Management Expertise
- Customer experiences
- Budget forecasts
Timeline
General Manager
Protech Automotive Services
12.2023 - Current
Manager of Operations
U Pull and Pay
01.2016 - 12.2023
Manager
Home Advisor
01.2005 - 01.2016
Associate of Arts -
Front Range Community College
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