Tammia Harris

Enforced classroom routines to keep students on schedule and operating consistently.
Provided classroom instruction outlined in teacher's lesson plans.
Provided notes and reports on school day activities to the primary teacher.
Established and enforced rules for behavior and procedures to maintain order among students.
Requested as substitute teacher based on excellent referrals and trusted performance.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Maintained rules of conduct that encouraged self-discipline and responsibility.
Engaged students in discussions to promote interest and drive learning.
Created a classroom environment conducive to learning and appropriate to student maturity and interests.

Verified information in HAIQ sent from the Debt Verification team for accuracy before processing the awarded amount to applicants
Ensured the accuracy of supporting documents submitted by applicants
Verified CDF Transmission records to ensure consistency with mortgage information
Reviewed non-CDF documents in SharePoint from Tax offices and Homeowners Association offices for accuracy
Generated awards for mortgage, tax, and HOA payments for applicants applying for assistance
Trained new employees on how to navigate the HAIQ database and process awards effectively
Shadowed new team members to confirm correct processing of applications and awards
Worked on Rapid Response applications for applicants facing foreclosure and bankruptcy
Met or exceeded production goals by processing 25-35 files per day
Processed emergency payments to prevent foreclosure of applicants' homes
Completed audit review corrections and conducted compliance audits to ensure adherence to program guidelines
Managed project closeout processes to ensure all documentation and requirements were completed accurately
Processed GAP applications and communicated with applicants regarding amounts exceeding the program cap
Served as backup Team Lead when needed, providing guidance and support to team members

Conducted quality assurance and quality control for the North Carolina Homeowners Assistance Fund, ensuring compliance with federal and state guidelines
Reviewed records for duplication of benefits (DOB), fraud, waste, and abuse
Analyzed and verified provided documentation for inconsistencies, accuracy, and various discrepancies within program policies
Validated all eligibility requirements before the approval of applications
Delivered summaries outlining reviews completed and actions required, ensuring clear communication of findings
Denied ineligible applications based on thorough assessments
Met or exceeded production goals by processing over 25-35 files per day
Documented inspection results by completing reports and logs, summarizing, and entering data into a quality database

Ensured quality assurance and quality control for federally funded programs, enhancing compliance and program integrity.
Reviewed applicant forms, verifying confidential information and ensuring adherence to federal assistance guidelines.
Prepared case files for closure post-benefit disbursement, ensuring all documentation was complete and accurate.
Managed complex and non-complex grievance and appeal tickets across multiple projects using ticketing platforms such as FAMs, VisionLink, and ZOHO.
Provided recommendations to case managers based on comprehensive documentation assessments.
Trained reviewers to maintain efficiency in federally funded programs.
Delivered exceptional customer service to applicants during the appeals process, addressing concerns and inquiries promptly.
Met or exceeded production objectives by consistently delivering 35-40 files per day, demonstrating strong organizational skills and efficiency.

Supported applicants in applying to the Florida Emergency Rental Assistance Program by collecting necessary documentation, reviewing applications for needs and potential fraud, and submitting applications for determination
Maintained regular communication with applicants through text, email, and phone to provide reassurance, answer questions, and offer additional resources regarding the program and application status
Consistently exceeded program goals by 150% in file submission, file accuracy, and overall files processed per day
Worked complex caseloads of over 2,000 applicants from application submission to award, ensuring efficient processing and tracking of each case
Provided regular peer-to-peer training and shadowing to help with complex files
Supported outreach and leadership with upset and escalated applicants to resolve inquiries, de-escalate situations, and expedite application processing
Coordinated with community organizations to provide in-person assistance and additional resources to applicants as needed
Promoted a positive work atmosphere and fostered strong relationships by responding promptly and professionally while managing additional tasks to ensure program success and meeting deadlines

• Collaborated with claims adjusters and examiners to streamline processing in accordance with established procedures
• Partnered with the claims department and industry anti-fraud entities to resolve claims
• Assisted with FNOL (First Notice of Loss) for CAT Claims, ensuring accurate and timely reporting of incidents
• Provided exceptional customer service to clients affected by catastrophic losses, including auto, homeowner, and bodily injury claims
• Pursued potential fraudulent claims flagged by claims representatives, ensuring thorough investigations
• Scrutinized reports, accounts, and evidence to ascertain the accuracy and integrity of information
• Managed various confidential projects from inception to completion, demonstrating strong organizational skills
• Executed diverse administrative tasks, encompassing document filing and bookkeeping
• Elevated customer engagement by promptly recognizing and addressing client requirements and preferences
• Documented, archived, and uploaded data into corporate databases (NexGen, Dispute Tracker, AS 400 Mainframe) to streamline processing
• Nurtured dependable connections with injured clients, ensuring efficient delivery of customer service and equitable claims handling
• Thrived in a dynamic environment, managing significant volumes of PIP, BI, and Auto claims
• Delivered outstanding customer service through effective communication and attentive listening

• Communicated effectively with customers via telephone and email, scheduling appointments for the Method of Inspection (MOI)
• Responded to inquiries from existing and potential customers, researching and resolving issues related to insurance policies
• Managed FNOL (First Notice of Loss) information from insured clients and coordinated with assigned MCO
• Served as an effective liaison between insured clients and internal departments
• Met customer call guidelines, maintaining service levels and productivity while managing 20-30 calls per shift
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service