EMERGENCY COMMUNICATIONS OFFICER WITH 23 YEARS EXPERIENCE DEALING WITH CITIZENS ON SOME OF THEIR WORST DAYS, ASSISTING TO GET HELP WHERE IT IS NEEDED. HAVE DELT WITH VERY ANGRY PEOPLE WHO FEEL LIKE A WRONG HAS BEEN DONE, WHEN SICK OR INJURED PEOPLE NEEDING MEDICAL ASSISTANCE AND GUIDING THEM THROUGH WHAT TO DO WHEN SOMEONE PASSES AWAY. I HAVE DONE MY BEST TO KEEP OFFICERS & FIREFIGHTERS SAFE WHILE THEY FACE THE CHALLENGES OF THIER ASSIGNMENTS. I HAVE HELPED OFFICER IDENTIFY, LOCATE AND CONTACT PEOPLE THEY HAD BEEN UNABLE TO LOCATE. THE LAST 23 YEARS OF MY CAREER HAVE TAUGHT ME TO THINK ON MY FEET WHEN QUICK RESPONSE IS THE ONLY OPTION. I HAVE LEARNED TO PROBLEM SOLVE WHEN I DID NOT HAVE A SUPERIOR AVAILABLE TO ANSWER QUESTIONS. I HAVE ALSO LEARNED TO DEAL WITH ALL TYPES OF PEOPLE FROM ALL WALKS OF LIFE.