Tammie Allen-Vital
Kerman,CA
Summary
Energetic Supervising Office Assistant with 24 years' experience in high-level executive support roles. Organized and professional. Professional office management specialist with proven ability to oversee administrative functions and ensure smooth operations. Strong focus on team collaboration and achieving results, with reliability and adaptability to changing needs. Skilled in organizational management, scheduling, and customer service, bringing strategic approach to process improvement and efficiency. Recognized for excellent communication skills and leadership, contributing to positive and productive work environment.
Overview
37
37
years of professional experience
1
1
35 Years of Experience with Customer/Patient Relations
3
3
years of post-secondary education
Work History
Supervising Office Assistant II
Department of Behavioral Health
Fresno, CA.
03.1989 - 12.2023
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
- Process Improvement Created new departmental procedures manual Assessed organizational training needs Recognized for playing an instrumental role in the implementation of cost savings measures.
- Coordinated all program support staff functions for team of 12 permanent staff, 4 extra help staff.
- Increased office organization by developing more efficient filing system and customer database protocols.
- Developed and implemented employee manual outlining all proper business procedures and office policies.
- Provides clerical supervision, mentoring, training 12 permanent staff, 4 extra-help staff in three different programs.
- Responsible for evaluating, disciplining and promoting staff.
- Develop policies and procedures for clerical staff.
- Maintain a file system for confidential correspondence, employee evaluations, vacations and sick leave.
- Review all billing data entry and complete monthly reports.
- Monitored front areas so that questions could be promptly addressed.
- Processed payroll accurately and efficiently, ensuring all employees received timely payment for their work.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Facilitated interdepartmental collaboration by acting as a liaison between teams when necessary to address common concerns or share updates effectively.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained confidentiality of sensitive information by adhering to strict privacy protocols in all interactions with colleagues and clients alike.
- Coordinated events and meetings, handling logistics such as venue selection, catering arrangements, and attendee communications.
- Created an employee recognition program that boosted morale within the team leading to higher job satisfaction rates.
- Trained team members on new hotel services and products to support promotional efforts.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
- Handled incoming calls professionally, directing callers to appropriate personnel or providing information as needed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented paperless initiatives, reducing the office''s environmental impact while also cutting down on supply costs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed comprehensive filing system, improving document retrieval times and minimizing instances of misplaced files.
- Conducted regular performance evaluations for support staff members providing feedback for improvement.
- Revised office policies based on industry best practices resulting in improved overall departmental function.
- Trained and mentored new office assistants, resulting in increased productivity and improved team dynamics.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interceded between employees during arguments and diffused tense situations.
- Streamlined report generation process by creating templates and automating data input tasks where possible.
- Collaborated with IT department to resolve technical issues in a timely manner reducing downtime and increasing productivity.
- Enhanced office efficiency by implementing new organization systems and streamlining communication processes.
- Supported the hiring process by screening resumes scheduling interviews along with preparing offer letters.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 12 employees.
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Managed schedules for multiple executives, coordinating appointments and meetings to maximize time utilization.
Store Demo-Event Specialist
CDCS
01.2001 - 10.2003
- Demonstrating merchandise and products to customers to promote sales.
- Displayed product and explained features to customers.
- Answered customer's questions pertaining to product.
- Demonstrated use of product and persuaded customers to buy product.
- Gave product samples to customers.
- Set up and arranged company displays in designated work area.
- Responsible to keep the area clean and neat in the assigned working area.
- After shift was complete I would disassemble the display and returns items to their original locations.
- Kept records of sales information and prepared reports to be submitted to the main office.
Medical Assistant On Call
Kaiser Permanente
05.1987 - 12.1990
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
Office Assistant III
Fresno County Department of Behavioral Health
Fresno, CA
01.1988 - 03.1989
- Typing various time limited reports, documents, letters and administrative memos.
- Clerical lead worker responsibilities and providing clerical support to Adult Outpatient Services and the Psychiatric Assessment Center for Treatment.
- In charge of all billing, reviewing of charts and compiling monthly statistical reports.
- Trained all new clerical in PACT clerical area.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
- Edited documents to keep company materials free of grammar errors.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Skills
- Microsoft Office proficiency Detailed meeting minutes
- Excel spreadsheets Report development
- Meticulous attention to detail Report writing
- Self-directed Meeting planning
- Professional and mature Listening skills
- Strong problem solver Event planning
- Strong interpersonal skills Exceptional multi-taker
- Dedicated team player Superior communication skills
- Schedule management Cheerful and energetic
- Self-starter
- Executive presentation development
Education
Associate Of Arts And Sciences - Business Administration And Computer Science
Westland College
Clovis, CA. 08.1983 - 07.1985
Certificate - Medical Assistant
Fresno City College
Fresno, CA 1986 - 1987
Business Administration/Computer Science
CSUF
Fresno, CA 01.2022 - 11.2022
Accomplishments
- Accomplishments.
Timeline
Business Administration/Computer Science
CSUF
01.2022 - 11.2022
Store Demo-Event Specialist
CDCS
01.2001 - 10.2003
Supervising Office Assistant II
Department of Behavioral Health
03.1989 - 12.2023
Office Assistant III
Fresno County Department of Behavioral Health
01.1988 - 03.1989
Medical Assistant On Call
Kaiser Permanente
05.1987 - 12.1990
Certificate - Medical Assistant
Fresno City College
1986 - 1987
Associate Of Arts And Sciences - Business Administration And Computer Science
Westland College
08.1983 - 07.1985
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