Monique Pollard

Duties including documenting patient movement through various software applications, delivering compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks, modeling effective interpersonal communication and conflict resolution skills in crisis situations, displaying outstanding verbal and written communication abilities, exhibiting exceptional organizational skills, maintaining a working knowledge of applicable software programs, staying on task in a high-velocity work setting, adhering to strict confidentiality guidelines while managing sensitive client information, and performing other duties as assigned at the discretion of immediate supervisor.

Duties included overseeing a team of six family support workers, mentoring new trainees and conducting in-depth training on applicable software programs, delivering great customer service to at risk families, administering risks and needs assessment to assemble a family development plan, enhancing family stability by providing comprehensive support and resources tailored to individual needs, cultivating a professional partnership between private organizations and government agencies serving shared clients’, analyzing data and statistics concerning at-risk families, creating and modifying data files on each case, and maintaining focus on all tasks in a busy, fast paced work environment.

Duties included providing compassionate guidance to vulnerable clients seeking housing assistance, optimizing housing placement process by significantly reducing wait times and improving housing stability outcomes, employing analytical and evaluative techniques to facilitate housing sustainability, meticulously overseeing property finances, including budgeting, rent collection, and expense tracking, ensuring compliance with local regulations and maintaining accurate records, fostering strong relationships with tenants/clients, vendors, and maintenance teams, sustaining effective communication with all stakeholders by providing excellent customer service; in person, by phone and electronically, and exhibiting outstanding abilities in interpersonal communication and conflict resolution.

Duties included overseeing a team of community support specialists, conducting trainings on applicable software applications, educating new trainees on best practices, participating in high level meetings, managing high-stress situations effectively, while maintaining professionalism to resolve conflicts, creating and

modifying data files, analyzing data and statistics on monthly outcome reports, reviewing case notes and providing comprehensive and constructive feedback to enhance operations, providing a multitude of services to clients within the community, maintaining geographic knowledge regarding all wards within District of Columbia, modeling excellent organizational and leadership skills, and performing other related duties and projects as assigned.