Tammie Bowens
Logan
Summary
Dedicated professional with a robust background in customer relationship management and compliance oversight. Committed to implementing effective procedures that streamline operations and enhance customer satisfaction.
Overview
16
16
years of professional experience
Work History
Team Manager
State Farm Insurance Company
Charlottesville
10.2008 - 10.2022
- Oversaw daily operations of insurance team, ensuring efficient workflow.
- Trained new employees on company policies and procedures to enhance compliance.
- Facilitated team meetings for project updates and alignment on objectives.
- Implemented process improvements that increased operational efficiency within the team.
- Led team in delivering exceptional customer service and support.
- Managed scheduling and resource allocation for optimal team performance.
- Oversaw compliance with company policies and industry regulations consistently.
- Motivated team members to consistently achieve or exceed performance expectations.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
Supervisor
State Farm Insurance Company
Charlottesville
01.2007 - 10.2008
- Coordinated office activities while ensuring compliance with company policies.
- Supervised daily administrative operations to enhance workflow efficiency.
- Cross-trained employees to facilitate seamless transitions during absences.
Education
Bachelor of Science - Accounting
Marshall University
Huntington, West Virginia, WV01-1998
Skills
- Team leadership
- Operational efficiency
- Compliance management
- Employee training
- Performance evaluation
- Customer relationship management
Timeline
Team Manager
State Farm Insurance Company
10.2008 - 10.2022
Supervisor
State Farm Insurance Company
01.2007 - 10.2008
Bachelor of Science - Accounting
Marshall University