Tammie Cain
Harpers Ferry,WV
Summary
Client-focused professional specializing in quality and process optimization. Committed to enhancing customer satisfaction and driving company success. Skilled in building relationships and cultivating partnerships to support business growth.
Overview
15
15
years of professional experience
Work History
International Specialist
Informdata
Harpers Ferry, West Virginia
11.2025 - Current
- Adherent to established Standard Operating Policies and Procedures to ensure the expectations of our clients are being met
- Perform the necessary research to ensure customer orders are processed thoroughly and efficiently
- Maintain client confidence and protect operations by keeping proprietary information confidential
- Utilized available tools to enhance job performance and ensure task completion
- Communicate timely updates and results as outlined by InformData and client expectations
- Utilize knowledge of products, services, and workflow to ensure orders are processed per policy and procedure
- Updated all searches with detailed information within the designated time frame
- Demonstrated attention to detail in all communications to uphold client standards
- Exhibited strong organizational skills to effectively manage time and tasks.
- Must be flexible and able to multitask
Proficient in Microsoft Office Suite (Excel Intermediate or higher proficiency) - Proven ability to identify, assess and solve problems and communicate results
- Experience with process workflow design and creating standard operating procedures
Criminal Research Analyst
Inform Data
Harpers Ferry, WV
01.2022 - Current
- Conducted targeted research on criminal information websites to provide accurate data to clients.
- Applied critical thinking and analytical skills to assess and determine relevance of criminal information for client needs.
- Adheres to specific Company guidelines, Client guidelines and applicable laws.
- Meets quality and productivity standards as established by business operating procedures and supervisory expectations.
- Executed additional administrative research tasks to support overall research objectives.
- Performs valid and accurate research work independently and as part of a team.
Stay at Home Mother/Homemaker
Cain Household
Harpers Ferry, WV
12.2015 - Current
- Coordinated and organized assignments, planning and managing in-house and outsourced resources effectively.
- Executed daily duties with accuracy and efficiency to support household management.
- Managed daily operations to sustain productivity across various tasks.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Prepared quotes for new products and services and composed budgets.
- Demonstrated respect and friendliness while assisting customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Project Manager/Analyst
Get Wired
Shepherdstown, West Virginia
03.2018 - 02.2020
- Managed projects from procurement to commission.
- Ensured timely project delivery by coordinating contractor performance and aligning schedules.
- Cultivated vendor relationships to enhance collaboration and streamline project execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Managed project administration by tracking billable hours, updating status reports, and configuring equipment for client sites.
- Identified, reviewed and applied policies and procedures.
- Coordinated and scheduled company meetings and team-building activities to enhance collaboration.
Analyst- Business Government Customer Operations
Verizon Wireless
Hanover, MD
01.2013 - 12.2015
- Cultivated loyal and satisfied customer base by proactively managing team customer service strategies.
- Mentored customer service team in applying effective techniques and delivering top notch customer service.
- Coordinate with leadership in order to resolve any possible complications or barriers prior to system launch or enhancements.
- Provide back-up for peers within the Analyst team by completing departmental deliverables.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Led weekly staff meetings to motivate team, address concerns, plan improvements, and evaluate progress toward goals.
- Established and enforced policies to enhance team productivity and operational efficiency.
Associate Business Sales
Verizon Wireless
Laurel, MD
01.2012 - 01.2013
- Provided detailed quotes for pricing and credit terms based on client specifications.
- Presented a professional image consistent with the company's brand values.
- Liaised with clients and support team to resolve issues swiftly.
- Built relationships with customers and community to promote long term business growth.
- Developed new business relationships and maintained existing ones through efficient order processing, ensuring proper documentation and timely completion of orders.
- Identified and addressed key industry issues while delivering tailored support to clients.
- Developed and maintained strong working relationships with professionals within assigned territory.
Sales Representative
Verizon Wireless
Germantown, MD
09.2011 - 01.2012
- Met and exceeded quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.
- Delivered exceptional customer service to enhance customer retention and reduce churn.
- Generated new small business leads within the store.
- Worked with Small Business customers that have accounts from 1 line to 99 lines in retail location.
- Monitored small business metrics, supporting representatives with price plan analysis to identify and pursue potential business leads.
- Managed MBB, tablet, and gross add attainment for supporting consultants.
- Monitored wireless products, services, and industry trends, and attended all relevant training sessions.
- Order Processing: accurately processed customer transactions, audited and reconciled daily cash receipts using Net Ace.
- Performed daily and weekly inventory counts, ensuring accurate merchandise records and stock availability.
- Trained predecessor in all aspects of inventory management in store.
- Ensured availability of the most current merchandise and made certain that the pricing was up to date as well.
- Also responsible for updating Online Merchandising Manager.
Education
High School Diploma -
GovThomasJohnsonHigh
Frederick, MD06-2003
Cosmetology -
Frederick County Career And Technology Center
Frederick, MDSome College (No Degree) -
Frederick Community College
Frederick, MDSkills
- Client relationship management
- Sales
- Customer Service
- Project management
- Operational analysis
- Data analysis
- Microsoft Office
- Excel
- PowerPoint
- Problem solving
- Time management
- Team collaboration
- Effective communication
Timeline
International Specialist
Informdata
11.2025 - Current
Criminal Research Analyst
Inform Data
01.2022 - Current
Project Manager/Analyst
Get Wired
03.2018 - 02.2020
Stay at Home Mother/Homemaker
Cain Household
12.2015 - Current
Analyst- Business Government Customer Operations
Verizon Wireless
01.2013 - 12.2015
Associate Business Sales
Verizon Wireless
01.2012 - 01.2013
Sales Representative
Verizon Wireless
09.2011 - 01.2012
High School Diploma -
GovThomasJohnsonHigh
Cosmetology -
Frederick County Career And Technology Center
Some College (No Degree) -
Frederick Community College