Tammie Ford
Summary
- Over ten years of exceptional customer service experience with internal and external customers.
- Excellent communication skills-oral and written, working with diverse populations.
- Over six years of proficient cashier and money handling ability.
- Able to establish and maintain effective working relationships with all levels within an organization.
- Ability to multi-task, work independently, and/or within a team, paying attention to detail and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Medical Assistance
Devine Family Care LLC
06.2022 - 01.2023
- Providing administrative support: Scheduling appointments, managing patient records, and maintaining a clean and organized work environment
- Performing basic medical procedures: Administering injections, providing wound care, and conducting laboratory tests
- Communicating effectively: Liaising between patients and healthcare professionals, relaying accurate messages, and demonstrating active listening skills
- Handling administrative duties: Managing patient files, processing insurance forms, and handling medical billing and coding tasks
Food Service Worker
Stella Maris
03.2014 - 08.2020
- Demonstrate excellent customer service, provide information and resolve customer issues regarding foods or service
- Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Perform various duties: serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service
- Receive payment by cash, check, credit cards, vouchers, issuing change, receipts, or refunds.
Residential Support Staff
Creative Options
04.2019 - 06.2020
- Perform excellent healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physicians, includes transporting clients to appointments
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Distributing medications to proper resident.
Customer Service Representative
MBNA Bank
04.2018 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Education
Certified Medical Assistant - Medical Assistant
Allstate Career
Baltimore, MD05.2022
High School Diploma -
WEB Dubois
Baltimore, MD06.2007
Skills
- Medical Assistance
- Patient Medical Records Maintenance
- Call Management
- Data Collection
- Call Center Operations
Certifications Education
- HS Diploma, WEB Dubois High School, Baltimore, MD, 2007
- Certified Medical Assistant, 2022
- Phlebotomy Technician, 2020
Timeline
Medical Assistance
Devine Family Care LLC
06.2022 - 01.2023
Residential Support Staff
Creative Options
04.2019 - 06.2020
Customer Service Representative
MBNA Bank
04.2018 - 10.2019
Food Service Worker
Stella Maris
03.2014 - 08.2020
Certified Medical Assistant - Medical Assistant
Allstate Career
High School Diploma -
WEB Dubois
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