Tammie Head
Memphis,TN
Summary
A results-oriented Operations/ Business Management Expert with proven success and extensive administrative experience in various industries such as healthcare and retail. Consistently recognized for effectiveness in diverse environments with people of different age groups, backgrounds, etc.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Memphis Shelby County Schools
01.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Program Director
Sevita
01.2023 - 01.2025
- Manages 20+employees, the day-to-day operations of one to four programs in a community including organization and implementation of direct supports, person-centered planning,and implementation, health care, advocacy, stakeholder relations, regulatory compliance, recruiting, retention, staffing,financial management, and maintenance of the physical environment.
- Manage program staff members including performance evaluations, scheduling, and orientation.
- Make recommendations and/or decisions on employee hires, transfers, promotions, salary changes, corrective action, and terminations.
- Manage the implementation of program planning:monitor delivery of services and supports:ensure services are consistent, engaging, and relevant to the individuals served
Business Manager
Extendicare
01.2022 - 01.2023
- Manages 15+ employees and provides oversight for daily operating functions including but not limited to; account management, education and training, customer service, payroll, finance management, etc.
- Oversees the full employee life cycle process including creating job descriptions, recruitment, hiring, training, onboarding, coaching, counseling, performance reviews, disciplinary action, and offboarding
- Establishes and maintains relationships with vendors, families, and community agencies to increase company visibility and revenue
- Develops and prepares administrative reports, performs data analysis and root cause analysis
- Demonstrates ability to learn new technology quickly, self-start, set priorities, and handle multiple tasks
Lead Patient Access Representative
Methodist LeBonheur Healthcare
01.2018 - 01.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Education
Bachelor's degree - Business Administration
Strayer University
Associate degree - Business Administration, Healthcare Services
Strayer University
Skills
- Healthcare Administration
- Customer Service
- Relationship Management
- Business Operations
- Project Management
- Training and Development
- Finance Management
- Process/ Quality Improvement
- Recruitment/Onboarding
- Education
- Data Analysis
- Payroll Processing
- Positive reinforcement
OTHER RELEVANT EXPERIENCE
- Certified Medical Assistant- Regional One Health, Methodist Healthcare
- Youth Leader (K-12th grade)- Local Church
- Recruitment/ Brand Ambassador- Old Navy
Community Service
Serves as a Youth Leader (K-12th grade) for local church, Assists with tutoring, outreach events, etc. for various churches and local organizations
Timeline
Substitute Teacher
Memphis Shelby County Schools
01.2025 - Current
Program Director
Sevita
01.2023 - 01.2025
Business Manager
Extendicare
01.2022 - 01.2023
Lead Patient Access Representative
Methodist LeBonheur Healthcare
01.2018 - 01.2021
Associate degree - Business Administration, Healthcare Services
Strayer University
Bachelor's degree - Business Administration
Strayer University