Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammie Kelshaw

Northampton,Pennsylvania

Summary

Dedicated individual with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Fulfillment Team Member

St Luke's Healthcare System
06.2022 - Current
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Consolidating and confirming accuracy of outgoing filled carts.
  • Training new employees

Sales Associate

Boscov's Department Store
11.2019 - 06.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Achieved perfect attendance and on-time record.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Received 4 Excellent customer service awards

Uniform Attendant

Sands Casino
01.2017 - 09.2019
    • Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
    • Collected soiled linens and clothing and pretreated stains.
    • Monitored company inventory to keep stock levels and databases updated.

Warehouse Associate

Amazon
10.2011 - 01.2015
    • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
    • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
    • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
    • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
    • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
    • Cleaned and maintained warehouse in compliance with OSHA safety standards.
    • Assembled and filled more than 100 shipments per day and prepared all shipping documentation.
    • Simplified shipping and receiving processes for improved workflow.
    • Worked safely around moving machinery.
    • Assembled orders and packed items for shipment, conveying orders to shipping personnel.

Customer Service Specialist

Wachovia Bank
11.2005 - 11.2009
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Answered average of 35 calls and emails per hr, addressing customer inquiries, solving problems and providing product information.
  • Received 7 excellent customer service awards

Education

No Degree - Emergency Medical Technician/MAST

Northampton Community College
Bethlehem, PA
04.1991

GED -

Easton Area High School
Easton, PA
08.1985

Skills

  • Motivated Team Player
  • Serve Customers
  • Team Goals
  • Customer Satisfaction
  • Organized Paperwork
  • Workload Priorities
  • Data Accuracy
  • Customer Needs Assessments
  • Order Picking and Processing
  • Warehouse Fulfillment

Timeline

Fulfillment Team Member

St Luke's Healthcare System
06.2022 - Current

Sales Associate

Boscov's Department Store
11.2019 - 06.2022

Uniform Attendant

Sands Casino
01.2017 - 09.2019

Warehouse Associate

Amazon
10.2011 - 01.2015

Customer Service Specialist

Wachovia Bank
11.2005 - 11.2009

No Degree - Emergency Medical Technician/MAST

Northampton Community College

GED -

Easton Area High School

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Tammie Kelshaw