Tammie McKuhn
Memphis,TN
Summary
Professional office support specialist with strong communication, organizational, and multitasking skills. Demonstrates high focus on team collaboration and adapts efficiently to changing needs. Highly reliable, recognized for resolving issues promptly and maintaining smooth office operations. Proficient in managing schedules, handling correspondence, and supporting daily administrative tasks with results-driven approach. . Skilled in utilizing data-driven insights to identify areas for improvement and ensure customer satisfaction.
Overview
16
16
years of professional experience
Work History
Driver
Adesa Auto Auction
Memphis, TN
04.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Operations Manager
Amazon
Memphis, TN
03.2020 - 01.2024
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards.
- Created reports to track performance metrics against established targets.
- Implemented cost-saving initiatives to reduce overhead costs.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
Office Manager
Neighborhood Christian Center, Inc
Memphis, TN
04.2009 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Education
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Alcorn State University
Lorman, MS01.1994
Skills
- Google Docs
- Policy and procedure implementation
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Team collaboration
- Administrative support
- Typing speed
- Mail distribution
- Inbound calls
- Bookkeeping support
- Advanced MS office suite
Timeline
Driver
Adesa Auto Auction
04.2024 - Current
Operations Manager
Amazon
03.2020 - 01.2024
Office Manager
Neighborhood Christian Center, Inc
04.2009 - 03.2020
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Alcorn State University