Tammie Sykes
Quincy,FL
Summary
Resourceful Dispatch Supervisor recognized for high productivity levels and ability to efficiently complete tasks. Skilled in logistics coordination, team leadership, and emergency response management. Excel at communication, problem-solving, and decision-making, ensuring smooth operation of dispatch operations. Committed to maintaining timely dispatch services and enhancing team performance through effective training and motivation.
Overview
25
25
years of professional experience
Work History
Dispatch Supervisor
Quincy Police Department
Quincy, FL
01.2021 - Current
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Supervised the training of new hires in dispatching protocols and processes.
- Maintained accurate records of dispatched vehicles, drivers, routes.
911 Dispatcher
Gadsden County Sheriff's Office
Quincy, FL
07.2017 - 01.2021
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
911 Dispatcher
Quincy Police Department
Quincy, FL
04.2003 - 08.2015
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
Academy Services Specialist
Florida Public Safety Institute
Havana, FL
03.2012 - 03.2014
- Successfully planned and managed efficient TTCs.
- Managed an electronic database for efficient organization of future information and schedules.
- Produced and distributed announcements for continuing education courses.
- Generated certificates, coordinated course completion paperwork, and compiled summary performance data regarding training.
- Provided paper and electronic information to prospective students.
- Received, reviewed, and processed Academy and College paperwork for enrollment purposes.
- Received and processed telephone, fax, and email requests for enrollment in continuing education courses.
- Ensured routing of student information for proper agency billing.
Interview Specialist
Dept of Health & Human Services
Tallahassee, FL
01.2000 - 02.2002
- Entering all the data into the computer system from their visit.
- The issuance of WIC vouchers was closely monitored to track the number distributed.
- Pulling the records, checks, paperwork, and other supplies that were needed for out-of-town offices.
- Issued Farmers Market Vouchers and monitored issuance count.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ07-2025
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06-2017
Skills
- Mentoring and training
- Route Planning
- Schedule checking and oversight
- Records Maintenance
- Proficiency in CAD
- Positive communication skills
- Employee Training
- Data Entry
- Stress Tolerance
- Training new hires
Timeline
Dispatch Supervisor
Quincy Police Department
01.2021 - Current
911 Dispatcher
Gadsden County Sheriff's Office
07.2017 - 01.2021
Academy Services Specialist
Florida Public Safety Institute
03.2012 - 03.2014
911 Dispatcher
Quincy Police Department
04.2003 - 08.2015
Interview Specialist
Dept of Health & Human Services
01.2000 - 02.2002
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
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