Tammie Kay Bernard
Summary
Energetic Driven Manager with 25 years of extensive background in customer service, with an expertise in problem solving skills. Demonstrative ability to direct as well as take direction. Strong ability to work within a team and multi-task under strict deadlines.
Overview
17
17
years of professional experience
Work History
Warranty Clerk
Wallace Auto Group
Stuart, FL
08.2023 - Current
- Post JM&A journal entries for 12 dealerships.
- Conducted research on various transactions as needed.
- Cut checks for Warranty, PDI, and Reserve Accounts.
- Balance monthly Reserve Statements for all 12 dealerships.
- Cancelled JM&A warranties and assisted claimants, providers and clients with problems or questions regarding cancellations.
- Precisely calculated refunds, premiums, and adjustments.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Called insurance companies to ascertain pertinent information regarding policies and payment.
Production Coordinator
Classic Floors
Port St Lucie, FL
07.2022 - 07.2023
- Coordinate with production lines and create schedules to meet promised delivery.
- Entered information into system to update status reports.
- Prepare production by checking inventory levels of items needed to complete work.
- Work directly with Project Managers
Mortgage Loan Closer
First Bank Mortgage
St Louis , MO
11.2016 - 05.2022
- FHA, VA, Conventional, MHDC, IDHA, USDA, NIFA, CALFHA loans Refinances and Purchases.
- Ensure the accuracy and timeliness of loan documents.
- Verified accuracy of information in Encompass ie Title commitments, Hazard Insurance, Flood Certification, Sales Contracts documents.
- Balanced Closing Disclosures with Title company, Attorney, Escrow companies and Settlement Agent.
- Review closing packages to make sure they were in compliant and following First Bank's guidelines, requirements as well as TRID, RESPA, and TILA.
- Funded loans.
- Notified title and or escrow companies for corrections.
- Followed up and corrected the Final Closing Disclosures with all Dry States.
- Monitor emails in a timely manner.
- Review and complete Mavent stops for processing and/or Underwriters
- Help other closers where needed
- Help Post Closing dept when needed
- Audited and uploaded title policies and deeds of trust.
Escrow Closing Office Manager
Lenders Guarantee Title Co
Farmington, MO
05.2007 - 11.2016
- Managed office, responsible for all aspects of the day to day functions
- Guided buyers and sellers through the process of title
- Developed close relationships with area realtor's and promoted builders to boost referral network
- Coordinated appointments with agents, lenders and clients
- Closing and disbursing approximately 60 loans per month
- Working in conjunction with underwriters and Operations manager to balance escrow account
- Processing files for closing during busy times
- Preparing documents for recording and make certain all documents were complete and accurate
- Handling all customer complaints while maintaining the highest level of customer service
Education
Florida Notary Public
08.2023
Associate of Applied Science - Business Management
Three Rivers Community College
Poplar Bluff MOBusiness
Mineral Area College
Park Hills, MOInsurance
St. Louis Community College
St Louis MOSkills
- CDK
- ELC
- JDE
- TSS
- Appwrite
- Encompass
- Google Suite
- LoadGenie
- Microsoft Office
- Quickbooks
- Resware
- SoftPro
Timeline
Warranty Clerk
Wallace Auto Group
08.2023 - Current
Production Coordinator
Classic Floors
07.2022 - 07.2023
Mortgage Loan Closer
First Bank Mortgage
11.2016 - 05.2022
Escrow Closing Office Manager
Lenders Guarantee Title Co
05.2007 - 11.2016
Florida Notary Public
Associate of Applied Science - Business Management
Three Rivers Community College
Business
Mineral Area College
Insurance
St. Louis Community College
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