TAMMIE L SHEPPARD
Wylie,TX
Summary
Dedicated to keeping payroll operations compliant with regulations. Proficient in processing garnishments, calculating leave and applying deductions. Excellent problem-solving, report writing and recordkeeping abilities. Knowledgeable about managing payroll for up to 500 employees each period. Ready to bring 15+ years of progressive experience to a new permanent role. .
Overview
10
10
years of professional experience
Work History
Payroll Administrator
AP, Perimeter Behavioral Health
04.2022 - Current
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Submitted reports on payroll activities.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed employee records on database to maintain accuracy and updated information.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
- Sent bi-monthly reminders for employees to complete and submit time sheets before deadline.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
- Completed payroll accurately and timely to meet employee expectations.
- Processed timecards and payroll data for team of employees.
- Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
Financial Counselor
Garland Tx, Perimeter Behavioral Health
10.2020 - Current
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Documented details regarding contact with patients, providers and other individuals in system.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Meet with discharging clients to discuss financial obligations, collect estimated client responsibility, and answer any questions.
- Process refunds and payments as necessary, with promptly responds to patient inquiries.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Clinical Reviewer
Texas Oncology
06.2019 - 08.2020
- Built relationships, gained alignment for clinical support and articulated questions to receive appropriate level of support from superiors and peers.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed and tracked requests for medical records from external organizations.
- Verify insurance benefits and obtain pre-certification/authorization as necessary.
- Review notification queue periodically throughout the day to identify any new, updated, or revised orders and assure authorization are obtained.
Intake & Access Coordinator
University of Colorado Hospital
10.2015 - 05.2019
- Verifies insurance benefits and obtains pre-certification/authorization as necessary.
- Collected clinical information is obtained and entered in registration system
- Collaborates with staff to ensure medical records have been received and reviewed
- Schedule patients and explain intake processes
- Resolve routine patient billing inquiries and follow up on balances due from insurance companies
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Trained new staff on hospital processes and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Financial Counselor
Parkview Medical Center
01.2014 - 10.2015
- Process Medicaid applications, and determine eligibility for uninsured, and under-insured
- Maintain working knowledge of databases (via; CBMS, Meditech, and Webportal)
- Review and communicate patient liability for deductibles or coinsurance based on insurance coverage
- Assists patients with programs application process, including Medicaid, and CICP
- Screen clients and determine eligibility for medical assistance programs
- Respond to eligibility discrepancies, transitional data
- Submit retroactive eligibility changes, and payments
- Screen patient at bedside and ER
- Process primary, secondary, tertiary claims according to respective regulations and policies
- Work with collection and updating of a patient demographic, fiscal information.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Documented details regarding contact with patients, providers and other individuals in system.
- Assessed client financial situation and explored background through one-on-one interview process.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Education
Bachelor of Science - Health Administration/ Management
University of Phoenix Colorado Springs
Colorado Springs, COBilling and Coding -
Everest College - Colorado Springs
Colorado Springs, COSkills
- Microsoft Office Client Relations
- Excellent communication Time management skills
- Multi-Task Management Quick learner
- Paperwork Processing
- Upgrading Systems
- Resolving Discrepancies
- New Hire Processing
- Information Auditing and Verification
- ADP Workforce Now
- E-Mail and Telephone Communication
- New Employee Paperwork
- Employee Timesheet Processing
- Check Processing
- Issue Research
- HR Support
- Payroll Software Proficiency
Additional Information
American Association Notaries
Texas Notary
Timeline
Payroll Administrator
AP, Perimeter Behavioral Health
04.2022 - Current
Financial Counselor
Garland Tx, Perimeter Behavioral Health
10.2020 - Current
Clinical Reviewer
Texas Oncology
06.2019 - 08.2020
Intake & Access Coordinator
University of Colorado Hospital
10.2015 - 05.2019
Financial Counselor
Parkview Medical Center
01.2014 - 10.2015
Bachelor of Science - Health Administration/ Management
University of Phoenix Colorado Springs
Billing and Coding -
Everest College - Colorado Springs
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