Tammra Kennedy
Farmington
Summary
Compassionate nursing student in third level of nursing program with two years of experience in hospital settings as a Check-In Service Associate. Managed high-volume patient interactions, facilitating efficient check-ins and coordinating visitor access. Experienced in patient transport and volunteer training, with a solid grasp of hospital operations. Committed to delivering patient-centered care and enhancing clinical skills within a collaborative healthcare environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Check-in Service Associate
San Juan Regional Medical Center
Farmington
05.2024 - Current
- Facilitated seamless check-in processes for roughly 600+ patients and visitors daily
- Trained and mentored new staff members and volunteers on check-in protocols
- Escorted and transported patients and visitors to ensure timely arrival at destinations
- Managed patient information in compliance with HIPAA regulations
- Managed unique visitation cases to significantly enhance patient experience
- Guided patients and visitors on hospital policies and procedures for better understanding
- Collaborated with other hospital departments to manage patient and visitor transportation, questions, appointments, etc
- Completed daily cleaning tasks in order to ensure a clean and organized hospital environment
FOH Team Member & Trainer
Chick-fil-A
Farmington
06.2022 - 05.2024
- Trained new staff in front-of-house procedures, customer relations, and cleaning Greeted customers and answered questions regarding menu items and specials
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment
- Demonstrated knowledge of menu items and corresponding ingredients
Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors - Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more effectively
- Maintained clean, organized work area, ensuring safe, sanitary environment for customers and staff while adapting to unexpected rushes and staffing shortages
Education
Associate of Science - Nursing
San Juan College
Farmington, NM05-2027
Bachelor of Science - Nursing
University of New Mexico
Albuquerque, NM05-2027
High School Diploma -
Piedra Vista High School
Farmington, NM05-2024
Skills
- Cerner charting
- Medical terminology
- Total patient care
- Customer service
- Customer service excellence
- Documentation
- Computer skills
- Multitasking
- Team collaboration
- Conflict resolution
- Excellent communication
- Strong work ethic
Certification
BLS Certification
Timeline
Check-in Service Associate
San Juan Regional Medical Center
05.2024 - Current
FOH Team Member & Trainer
Chick-fil-A
06.2022 - 05.2024
Associate of Science - Nursing
San Juan College
Bachelor of Science - Nursing
University of New Mexico
High School Diploma -
Piedra Vista High School