Tammy Aki
Greenwood,Indiana
Summary
Proven track record of enhancing package handling efficiency at Federal Express and boosting customer satisfaction at American Airlines showcases my detail-oriented and upbeat approach. Skilled in problem-solving and decision-making, I excel in high-pressure environments, demonstrating both hard and soft skills critical for dynamic roles.
Overview
11
11
years of professional experience
Work History
Package Handler
Federal Express
Indianapolis, IN
08.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
Sales Representative
Angi Ads
Indiana, United States
11.2022 - 04.2023
- Remote position where I make cold calls to potential service providers
- I give them information on how Angi Ads works and build campaigns to meet their needs
- Once we negotiate pricing I sign them up and help them get their pro app set up
Customer Service Agent
American Airlines
Indianapolis, Indiana, United States
10.2016 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Flexible and willing to work unsocial hours
- Excellent communication skills
- The ability to work well under pressure
- IT skills for dealing with the computerised check-in systems
- Able to cope with difficult passengers and remain calm
- Number skills for calculating excess baggage charges
Customer Service Agent
WestJet Airlines
Honolulu, Hawaii, United States
01.2014 - 10.2016
- Knowledge in international travel, good communication skills, computer operation, and ability for problem-solutions and decision-making
Education
High School Diploma -
North High School
Evansville, Indiana05.2001
Skills
- Efficient
- Detail Oriented
- Upbeat and positive
- Calm and professional under pressure
Timeline
Package Handler
Federal Express
08.2023 - Current
Sales Representative
Angi Ads
11.2022 - 04.2023
Customer Service Agent
American Airlines
10.2016 - 12.2022
Customer Service Agent
WestJet Airlines
01.2014 - 10.2016
High School Diploma -
North High School