Tammy Askew
Ludington
Summary
Dynamic professional with a strong background in customer service and patient care. Proven ability in health monitoring and electronic health records management.
Overview
39
39
years of professional experience
Work History
Customer Service & Sales
AARP Foundation SCSEP
Ludington
01.2026 - 06.2026
- Trained staff on best practices in customer service and sales techniques, enhancing team competence.
- Assisted customers in store with sales and service inquiries, fostering positive shopping experiences.
- Answered incoming customer calls, delivering timely service and sales support to address needs.
CNA, Home Health Cna
Home Instead , Medilodge
Ludington
01.2008 - 01.2015
- Assisted clients with daily living activities and personal care tasks.
- Monitored patient health and reported changes to healthcare professionals.
- Maintained a clean and safe environment in client residences.
- Assisted clients with mobility and transportation needs.
- Accurately documented patient information in electronic health records, ensuring comprehensive and up-to-date records.
- Educated clients on health and wellness practices, promoting informed decision-making for improved quality of life.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored patients for physical or emotional changes, promptly reporting findings to medical staff to facilitate timely interventions.
AVP/Business Development Officer
Bank One, Manufacturers Bank, Bank of Homewood,
Chicago
01.1987 - 07.2005
- Developed strategic plans that enhanced customer engagement and satisfaction, leading to increased client retention.
- Collaborated with senior leadership to define long-term business objectives and goals.
- Analyzed market trends to inform product development and marketing strategies.
- Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
- Managed relationships with external partners such as consultants, vendors, contractors.
- Monitored financials, including budgets and forecasts, ensuring accuracy of information to support informed decision-making.
- Identified potential risks associated with new projects or initiatives and developed mitigation plans accordingly.
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Streamlined processes through the implementation of new technologies and systems.
- Implemented process improvements that resulted in improved operational efficiencies.
- Facilitated training sessions to elevate team performance and skill levels across branches.
- Created training materials and facilitated workshops to ensure staff was up-to-date on industry best practices.
- Mentored junior staff on best practices in banking operations and customer service.
- Coordinated cross-functional teams in order to deliver large scale projects within agreed upon timelines.
- Led weekly status meetings with project teams in order to track progress against milestones.
- Managed compliance initiatives, ensuring regulatory adherence and minimizing operational risks across departments.
Education
Some College (No Degree) - Business Management
Lewis University
Romeoville, ILSkills
- Customer service and support
- Sales strategies
- Market analysis
- Health records management
- Patient health monitoring
Affiliations
- Volunteer at Radiant Church, Attending Radiant School of Ministry, Euchre Tournament Leader and Christmas Volunteer at Community Church
Timeline
Customer Service & Sales
AARP Foundation SCSEP
01.2026 - 06.2026
CNA, Home Health Cna
Home Instead , Medilodge
01.2008 - 01.2015
AVP/Business Development Officer
Bank One, Manufacturers Bank, Bank of Homewood,
01.1987 - 07.2005
Some College (No Degree) - Business Management
Lewis University