Tammy Audia
Clarksburg,CA
Summary
Dynamic store manager with over 15 years of experience in team building and customer service excellence. Recognized for problem-solving skills and staff training, contributing to increased sales performance and customer loyalty. Results-driven sales professional with expertise in customer relationship management and communication. Proven ability to enhance customer satisfaction and streamline sales strategies, fostering strong client engagement. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
19
19
years of professional experience
Work History
Sales Agent/Data Entry Clerk
NexRep
Clarksburg, West Virginia
02.2025 - Current
- Engaged customers through effective communication and relationship-building techniques.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed relationships with customers by providing excellent customer service.
Store Manager
7-11 Convenience Store
Clarksburg, West Virginia
10.2006 - 04.2025
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained staff on customer service best practices.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Provided exceptional customer service to enhance customer satisfaction and loyalty.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Certification - Business
WV Business College
Clarksburg, WV01-1980
High School Diploma -
Liberty High School
Clarksburg, WV06-1978
Some College (No Degree) - Transcription/Medical Office Administration
Kaplan University
Davenport, IASkills
- Customer relationship management
- Sales strategy
- Product knowledge
- Prospecting techniques
- Digital communication
- Client engagement
- Team building
- Effective communication
- Adaptive problem solving
- Sales training
- Territory management
- Call control
- Leads generation
- Customer assistance
- Networking
Timeline
Sales Agent/Data Entry Clerk
NexRep
02.2025 - Current
Store Manager
7-11 Convenience Store
10.2006 - 04.2025
Certification - Business
WV Business College
High School Diploma -
Liberty High School
Some College (No Degree) - Transcription/Medical Office Administration
Kaplan University