Tyler Brown
Las Vegas,NV
Summary
Experienced learning and development specialist with a passion for creating sustainable, team-focused training programs. Over 10 years of experience designing and delivering training programs for smaller, expanding companies across various topics, including Orientation, Onboarding, Safety, Technical Skill, Soft Skill, and Product training. Seeking a position with a company that prioritizes employee wellness and values creative problem-solving. Dedicated to helping individuals achieve their professional goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Supreme Lobster
02.2024 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Project Coordinator
SGEI
09.2023 - 01.2024
- Project Coordination for a Culture and Leadership consulting company largely focused on the hospitality industry on a worldwide scale.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Learning and Development Specialist 1
Kaptyn
08.2021 - 06.2022
- Designed, maintained, and created training programs for a Las Vegas startup in the transportation industry
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
Technical Support Trainer
Luxer One
12.2017 - 04.2021
- Managed the daily operations and training needs of the technical support team for a Sacramento startup in the logistics and supply chain industry
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Technical Support Team Leader
Nobeltec Inc
09.2013 - 08.2017
- Provided technical support for end-users and dealers of the Nobeltec marine navigation software platform via telephone and email
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Mentored junior team members, helping them develop critical problem-solving skills and technical expertise.
- Analyzed customer feedback data to identify trends in product performance, working closely with development teams to address concerns.
Technical Support Representative
Xerox - ACS
04.2012 - 06.2013
- Provided technical support for Mac OSX and all Apple computers solutions
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
High School Diploma -
Chaparral High School
01.2002
Skills
- CUSTOMER SERVICE
- FAST LEARNER
- RECEPTIONIST
- RETAIL SALES
- WEB DESIGN
- Customer Training
- Software Troubleshooting
- Mac OS
- Microsoft Windows
- Project planning
- Agile
- Scrum
- Kanban
- Learning Technology
- LMS
- Adult education
- Classroom management
- Technical Support
- Teaching
- Project Coordination
- Public speaking
- Computer skills
- Communication skills
- Classroom experience
- Learning technology
- Training & development
- Human resources
- Presentation skills
- Google Suite
- Conflict management
- Research
- Interviewing
- Google Docs
- Supervising experience
- Customer relationship management
- Leadership
- Software troubleshooting
- Typing
- Analysis skills
- Windows
- Quality assurance
- Social media management
- Heavy lifting
- Zendesk
- Quality control
- Data analysis skills
- Active Directory
- Citrix
- Help desk
- Mentoring
- Customer service
- Canva
- Microsoft Office
- Organizational skills
- Administrative experience
- English
- Sales
- Cold calling
- CRM software
- Team management
- Relationship management
- Retail sales
- Project management
- Mobile devices
- Proofreading
- Front desk
- Retail math
- Customer support
- Accuracy and Attention to Detail
Certification
Driver's License
Personal Information
- Relocation: Anywhere
- Title: Learning and Development
Timeline
Data Entry Clerk
Supreme Lobster
02.2024 - Current
Project Coordinator
SGEI
09.2023 - 01.2024
Learning and Development Specialist 1
Kaptyn
08.2021 - 06.2022
Technical Support Trainer
Luxer One
12.2017 - 04.2021
Technical Support Team Leader
Nobeltec Inc
09.2013 - 08.2017
Technical Support Representative
Xerox - ACS
04.2012 - 06.2013
High School Diploma -
Chaparral High School