Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zaykieha Pillows

Decatur,GA

Summary

Dedicated Customer Service Specialist and Medical Professional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Data Entry Clerk

Wipro Limited - Gate 1
Chamblee, GA
07.2023 - 07.2023
  • Maintained confidentiality of sensitive information entered into the system.
  • Updated existing records with new or revised information as needed.
  • Maintained database by entering new and updated customer and account information.
  • Verified accuracy and completeness of data entry into the database system.
  • Checked source documents against entered data to ensure accuracy.
  • Provided support to management staff in regards to data entry processes.
  • Reviewed existing information for accuracy and made necessary corrections.

Customer Service Representative

Wipro / Dental Quest
Atlanta, GA
12.2022 - 07.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered inbound calls, chats and emails to facilitate customer services.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Assisted with audits by preparing accounts and providing information.

Technical Support Representative

Wipro/ Bestbuy
Atlanta, GA
09.2021 - 12.2022
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers in finding the right appliance for their needs and budget.
  • Coordinated schedules with customers for appliance deliveries, and installations.
  • Updated customer records with purchase history and contact information.
  • Processed orders for new appliances, parts, and accessories.
  • Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
  • Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
  • Provided expert technical support to help users troubleshoot and resolve hardware, access and other concerns.

Education

Patient Care Tech - PCT

Life Solution of Health
04-2011

Certified Nursing Assistance - CNA

Life Solution of Health
Decatur, GA
07-2009

High School Diploma -

Towers High School
Decatur, GA
05-1999

Skills

  • Data Entry
  • Medical Terminology
  • Technical Support
  • Excellent Communication Skills
  • Customer Service-Oriented
  • Dental Terminology Knowledge
  • Order Processing
  • Insurance Processing
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Call Center Operations
  • Microsoft Office Expertise
  • Medical Terminology Knowledge
  • Customer Service
  • Retail Sales Customer Service
  • Patient Care
  • Vital Signs Monitoring
  • Understanding of Medical Terminology
  • Patient Charting

Timeline

Data Entry Clerk

Wipro Limited - Gate 1
07.2023 - 07.2023

Customer Service Representative

Wipro / Dental Quest
12.2022 - 07.2023

Technical Support Representative

Wipro/ Bestbuy
09.2021 - 12.2022

Patient Care Tech - PCT

Life Solution of Health

Certified Nursing Assistance - CNA

Life Solution of Health

High School Diploma -

Towers High School

Similar Profiles

CREATE PROFILE
Zaykieha Pillows