Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tammy Barclay

Tammy Barclay

Daytona Beach,FL

Summary

Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices. Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.

Overview

7
7
years of professional experience

Work History

Billing Specialist

Saafe Behavioral Services
DeLand, FL
10.2024 - Current
  • Researched complex billing issues involving multiple providers or services rendered over a period of time.
  • Updated patient accounts with information obtained from internal departments or external sources.
  • Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
  • Processed credit card payments from patients in accordance with office policy.
  • Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Generated monthly invoices for patients based on services provided according to established fee schedules.
  • Worked closely with clinical staff to ensure accurate coding practices were followed.

Customer Billing Representative

Charter Communications, Time Warner Cable
Portland, ME
02.2021 - 02.2024
  • Tracked changes in client information such as address updates or payment preferences.
  • Ensured compliance with applicable laws, regulations, policies, procedures, guidelines. related to billing activities.
  • Utilized specialized software programs to manage customer accounts and process payments.
  • Monitored customer accounts for delinquent payments, taking appropriate action to ensure payment resolution.
  • Researched complex billing issues using various databases and resources as needed.
  • Prepared detailed reports on customer account activity as requested by management team.
  • Maintained up-to-date records of all customer interactions and transactions.

Medical Billing Specialist

Maine Health Care at Home
Portland, ME
03.2018 - 02.2021
  • Updated patient accounts with information obtained from internal departments or external sources.
  • Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
  • Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
  • Processed credit card payments from patients in accordance with office policy.
  • Generated monthly invoices for patients based on services provided according to established fee schedules.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Worked closely with clinical staff to ensure accurate coding practices were followed.
  • Provided customer service support to patients who had questions about their bills or payments due.

Education

Master of Science - Healthcare Science Administration

Purdue University
West Lafayette, IN
06-2021

Bachelor of Science - Healthcare Science Administration

Kaplan University
Davenport, IA
03-2018

Skills

  • Billing research
  • Patient account management
  • Accounts receivable monitoring
  • Payment processing
  • Collection efforts
  • HIPAA compliance
  • Customer service
  • Attention to detail
  • Problem solving
  • Statement processing
  • Decision-making
  • Data entry proficiency
  • Billing software proficiency
  • Insurance verification
  • Collection practices
  • Team collaboration
  • Verbal and written communication
  • Claim submission
  • Medical billing and collections
  • Payment posting
  • Invoice processing
  • Claims processing

Timeline

Billing Specialist

Saafe Behavioral Services
10.2024 - Current

Customer Billing Representative

Charter Communications, Time Warner Cable
02.2021 - 02.2024

Medical Billing Specialist

Maine Health Care at Home
03.2018 - 02.2021

Master of Science - Healthcare Science Administration

Purdue University

Bachelor of Science - Healthcare Science Administration

Kaplan University

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