TAMMY BAUER

• Implemented process improvements to streamline customer service workflows, reducing response times.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
• Processed, scheduled and executed customer orders for new and established customers.
• Implemented and developed customer service training processes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Cross-trained and backed up other customer service managers.
• Developed training materials for new hires, ensuring consistent knowledge transfer across the team.
• Managed escalated issues by employing conflict resolution skills, resulting in improved customer satisfaction.
• Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.

• Administer customer service department and manage inside sales operations.
• Work efficiently, review pricing and develop processes with metrics to drive the business forward.
• Supervise department and streamline staff procedures.
• Supervise department, oversee staff procedures.
• Coordinate special project orders with brokers and distributor networks.
• Train and conduct reviews for department.
• Conducted performance reviews to improve team efficiency and effectiveness.
• Reviewed pricing and developed processes with metrics to enhance business performance.
• Supported production efforts to fulfill customer demand and unique requirements.

• Led training and development for 22 employees to meet performance and goal standards.
• Improved store efficiencies by developing future team managers.
• Coordinated inventory, implemented procedures, and researched solutions to maintain a profitable store with high standards of operations.
• Organized workload between company projects and customer assistance.
• Coordinated inventory, implemented procedures, and researched solutions to enhance store profitability and operational standards.
• Sorted and processed freight to ensure timely inventory management.

• Directed and trained team of 12 employees in customer assistance and operational standards to achieve company goals.
• Motivated team members to meet operational goals and enhance overall effectiveness.
• Analyzed cash transactions and payroll to ensure accuracy and compliance.
• Received and sorted freight for efficient processing.

• Oversaw daily operations to ensure efficient workflow and high-quality customer service.
• Trained and mentored staff on company policies, enhancing team performance and productivity.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Increased sales through effective merchandising strategies and targeted promotions.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Supervised daily operations to ensure efficient workflow and compliance with safety standards.
• Trained and mentored staff, enhancing team performance and service quality.
• Coordinated customer service initiatives, fostering a positive shopping experience for patrons.
• Managed store inventory and stock levels to maintain availability of products.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Performed closing procedures daily by balancing cash drawers and reconciling credit card transactions.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

GPA: 3.85