Tammy Bolger
Lindenhurst
Summary
I am a Seasoned Bodily Injury Insurance Specialist with excellent planning and problem solving abilities, offering 24 years of experience in Insurance of which 15 years in Bodily Injury.
I have a willingness to take on challenges while staying organized and managing high case loads in a fast-paced environment.
I enjoy the work that I do and get great satisfaction in all areas of the investigating process.
My goal is to further my career at Progressive and to be part of the Litigation team.
Overview
26
26
years of professional experience
Work History
Claims Specialist Level 39
Progressive Insurance
05.2016 - Current
- Pursued continuing education and training programs to continue professional development-Learning Plan Courses
- Assess liability and value on Bodily Injury Claims
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
Telephone Claim Representative - Bodily Injury
GEICO
05.2001 - 05.2016
- Investigate Coverage, Liability and Damages
- Assess Bodily Injury Claims
- Manage No Fault Claims
- Handled Employee and High Profile Claims
- Became an Arbitrator
Manager
TCT Silver Kings - Roofing And Siding
01.1999 - 05.2001
- Customer Service - Scheduling Estimates and Jobs
- Billing for Equipment and Material and scheduling deliveries
- Requisition Funds
- Payroll
Education
High School Diploma -
Seaford Senior High School
Seaford, NY1995
Skills
- Proficiency of bodily injury claims
- Complex coverage issues
- Ability to read medical reports
- Documentation skills
- Organized
- Negotiation proficiency
- Building strong relationships
- Team Player
- Dependable
- Ethical
Timeline
Claims Specialist Level 39
Progressive Insurance
05.2016 - Current
Telephone Claim Representative - Bodily Injury
GEICO
05.2001 - 05.2016
Manager
TCT Silver Kings - Roofing And Siding
01.1999 - 05.2001
High School Diploma -
Seaford Senior High School
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