Tammy Breece
Lake Havasu City,AZ
Summary
Experienced business professional with a strong background in the auto insurance industry. Demonstrated expertise in providing exceptional customer experiences and effectively resolving complex issues. Skilled in building rapport and driving customer satisfaction, while efficiently multitasking to complete tasks and address challenges. Proven ability to navigate through various tasks and resolve issues with efficiency.
Overview
20
20
years of professional experience
Work History
Communications/Programs Manager
Telesis Center for Learning
05.2024 - Current
- Develop content for and designed website and social media posts - including research, writing formatting, proofreading, publication and distribution
- Increased school visibility using strategic advertising and campaigns, which doubled website and social media traffic
- School Emergency Response Team/Safety Director - planned all drills, continuously updated emergency manual, and trained employees on drill procedures
- Updated employees with new information/procedures
- Prepared agenda and documents for board meetings and admin meetings
- Record minutes for board meetings and team meetings
- Manage school calendar
- Coordinated all school events such as Open House, assemblies, special projects
Teacher, 3rd Grade Math and Science
Telesis Center for Learning
05.2022 - 05.2024
- Created weekly lesson plans, aligned with Arizona state standards, to support the learning and academic growth of students
- Observed and assessed student performance, and kept detailed records of progress
- Analyzed assessments/data to guide and implement instruction
- Effectively and consistently communicated (verbal and written) with parents on student academic and behavior progress/areas of improvement
- Collaborated with colleagues to plan lessons and incorporate ideas to support student learning/growth
- Eager to learn from veteran teachers
- Sought coaching and immediately incorporated feedback
- Differentiated instruction based upon student skill level and academic ability
Associate Service Consultant
Progressive Insurance
06.2021 - 02.2022
- Company Overview: Remote/Work from home
- Ensured customers understood their insurance policies
- Answered customer questions regarding billing, calculated policy costs, explained cost breakdowns, and pro-rated breakdowns
- Adhered to and consistently reviewed Department of Insurance guidelines to maintain compliancy
- Remote/Work from home
Associate in Business (Intern & Student Casual Employee)
Mission Support and Test Services (MSTS)
05.2020 - 05.2021
- Company Overview: MSTS is contracted with the United States Department of Energy to manage the Nevada National Security Site near Las Vegas, NV
- Evaluated underground mining project to improve productivity
- Created career ladders for department
- Developed rating system for performance reviews in Excel
- Analyzed and manipulated data in Excel to examine trends to support continuous improvement
- Lead discussions for leadership class
- Became familiar with MSTS/DOE conduct of operations to reduce human error
Administrative Assistant/Board of Directors Liaison/Safety Liaison
Telesis Preparatory Academy
07.2013 - 04.2020
- Supported superintendent, Instructional Analysis Director, and other administrative staff with various projects such as budget forecasting, student performance measurement, and analysis
- Updated, maintained, and created policy to ensure compliance with the Arizona Department of Education and Arizona State Board for Charter Schools
- Assisted with hiring process - job postings, interview scheduling, interview candidates
- Lead School Emergency Response Team - planned all drills, continuously updated emergency manual, and trained employees on drill procedures
- Collaborated with staff members to correct campus issues and improve campus operations
- Created and distributed feedback surveys to stakeholders and analyzed results
- Updated employees with new information/procedures
- Prepared agenda and documents for board meetings and admin meetings
- Recorded minutes for board meetings and team meetings
- Managed school calendar and superintendent's calendar
- Coordinated Community Open House and school assemblies
- Created a student online registration and re-registration system (Wordpress)
- Created/maintained online fundraiser/class project request form for teachers to keep track of all campus activities through completion
- Created/maintained an online employment application form
Claims Service Representative II
GEICO
01.2005 - 05.2013
- Listed among the 'GEICO-San Diego Elite' employees by consistently exceeding company goals and expectations
- Investigated automobile accidents and determined liability by analyzing photos of damage, statements from parties involved, witness statements, and police reports
- Conducted and documented recorded interviews with parties involved in disputed- liability auto accidents
- Completed accident claim forms with customers over the phone
- Complied with Department of Insurance guidelines/regulations
Education
Bachelor of Business Administration - Human Resource Management Emphasis
Northern Arizona University
Skills
- Microsoft Office Suite
- Leadership
- Computer savvy
- Intermediate Excel skills
- Training
- Negotiation
- Analytical
- Customer service
- Time management
- Project planning
- Data analysis
- Excellent written and verbal communication
Timeline
Communications/Programs Manager
Telesis Center for Learning
05.2024 - Current
Teacher, 3rd Grade Math and Science
Telesis Center for Learning
05.2022 - 05.2024
Associate Service Consultant
Progressive Insurance
06.2021 - 02.2022
Associate in Business (Intern & Student Casual Employee)
Mission Support and Test Services (MSTS)
05.2020 - 05.2021
Administrative Assistant/Board of Directors Liaison/Safety Liaison
Telesis Preparatory Academy
07.2013 - 04.2020
Claims Service Representative II
GEICO
01.2005 - 05.2013
Bachelor of Business Administration - Human Resource Management Emphasis
Northern Arizona University
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