Tammy Butler
Inventory Control, Quality Assurance, PMP
Claremore,OK
Summary
Detail-oriented and results-driven ICQA Process Assistant with over 5 years of progressive experience in inventory control, data analysis, and quality assurance within high-volume fulfillment centers, including Amazon. Proven ability to improve inventory accuracy, ensure SOX compliance, and resolve operational defects across inbound, outbound, and CAP workflows. Adept at conducting cycle counts, performing root cause analysis, and leveraging tools like SAP, Kibana, and Atlas DPMO to monitor discrepancies, and drive real-time solutions. Recognized for applying Lean Six Sigma methodologies to streamline processes, enhance productivity, and support cross-functional teams in meeting performance goals, and fulfilling the customer promise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Manager/Sr Data Analyst G2 Account
CBRE-Google
Pryor
07.2024 - 12.2024
- Tracked and analyzed procurement and material delivery schedules for Google's pilot machine learning project, identifying delivery gaps, and ensuring replacements were processed promptly.
- Participated in 10–15 weekly meetings across technical and vendor teams to identify risks and propose corrective actions, ensuring all trades remained aligned on deadlines.
- Monitored project safety compliance through weekly inspections and meetings, ensuring PPE, signage, and documentation aligned with OSHA, and site-specific policies.
- Used SAP and project tracking tools like BIM360 to monitor installation progress, reducing lag time in reporting damaged materials by 40%.
- Synthesized project risk data into action plans, using dashboards to forecast potential material or vendor bottlenecks, and avoid scope creep.
ICQA (Inventory Control Quality Assurance) Process Assistant
Amazon
Tulsa
11.2021 - 07.2024
- Conducted thorough cycle counts and root cause investigations, identifying and correcting inventory inaccuracies, improving location and quantity accuracy by 22% quarter over quarter.
- Partnered with Inbound, Outbound, and CAP teams to analyze defects and deviations using tools like Kibana and Atlas DPMO, ensuring adherence to SOX audit protocols.
- Escalated anomalies in fulfillment processes, executing timely resolutions that restored operational metrics within defined thresholds for inventory and quality KPIs.
- Created daily audit reports and visual dashboards to monitor pick path errors, defective bin assignments, and missing items, reducing fulfillment defects by 18%.
- Provided frontline support for IT asset deployment and departmental readiness, ensuring systems and scanners were functional to prevent downtime, and ensure count accuracy.
Lead Problem Solver Smart Pack/Single Small Poly
Amazon
Tulsa
01.2020 - 11.2021
- Over 2,000 inventory discrepancy cases were resolvedusing root cause analysis tools, addressing labeling issues, incorrect ASIN assignments, and poly-bagging defects.
- Analyzed defect trends and escalated chronic process issues through Amazon’s trouble ticketing system, improving defect resolution cycle time by 30%.
- Supported fulfillment teams in maintaining Amazon’s customer promise by identifying and correcting delays in real time, improving ESD (Expected Ship Date) adherence.
- Led cross-departmental huddles and visual board reviews to reinforce continuous improvement practices aligned with Lean Six Sigma principles.
- Developed and documented standard operating procedures (SOPs) for Smart Pack problem resolution workflows, which were later adopted across two additional departments.
Education
Bachelor of Science - Biology
University Of Central Oklahoma
Associates Applied Science -
San Antonio College
Skills
- Excellent communication
- Problem-solving ability
- Inventory control
- Cycle counting
- Quality assurance audits
- Root cause analysis
- Data analytics
- Sox compliance
- SAP and Amazon internal systems
- Pick, pack, count verification
- Cross-functional communication
- Defect tracking
- Risk mitigation
- Fulfillment center operations
- Troubleshooting and escalation
- KPI monitoring
- Process improvement
- Safety and compliance (OSHA)
Certification
- OSHA 30-Hour General Industry Certification – Credential ID: 34-602328093
- OSHA 10-Hour Safety Certification – Credential ID: 34-702096441
- SAP User ID (UID) – Credential ID: P2009284461
- Amazon Lean Six Sigma Green Belt – Process Optimization & Continuous Improvement
- Amazon Web Services (AWS): Business Tools – AWS Cloud Environment Operations
- AWS Machine Learning Foundations – Online Certification
- Amazon Kinesis & Data Analytics – Online Certification
- Data Analytics Fundamentals & Big Data Concepts – Online Certification
- Microsoft Office Suite – Word, Excel, Outlook, PowerPoint
- Google Workspace (formerly G Suite) – Docs, Sheets, Drive, Gmail
- CBRE Project Management Foundations I – Project Coordination & Workflow Support
- [Area of certification] Training - [Timeframe]
Professional Development And Specialized Training
- Amazon Leadership & Operational Training
SCC Mastery Training Blitz
Area Readiness Checklist – INFORM
GSO: De-escalation & Engaging Site Partners
Wearable Technology Leader Training
Concessions & Minerva Training - Quality Assurance & Data Analysis
ACES Quality Metrics
Kibana QA Reporting
ATLAS DPMO Tracker
QA99 – Quality Assurance Fundamentals
SIM & Bugganizer Trouble Ticketing Systems
QACx – Quality Assessment & Control
Fluxx – Project Tracking System
BIM360 – Digital Construction & QA Collaboration - Safety & Compliance Certifications
AMZN: DG > Hazmat Training
Safer Year: Stormwater & Wastewater Awareness
SOX (Sarbanes-Oxley) Compliance Awareness - Process Improvement & Methodology
Lean Six Sigma Green Belt
Agile Methodologies
SCRUM Framework
Professional Development
- Introduction to Amazon Kinesis Analytics, Data Analytics Online Course, AWS Training
- Data Analytics Fundamentals, Data Analytics (BigData) Online Course, AWS Training
- The Elements of Data Science, Machine Learning Online Course, AWS Training
- PXTOC-US - US Ops Standardized Attendance Points Policy - Manager and PXT Training
- Student Programs PMT Interviewer Training
- AWS Snowcone Getting Started, Storage Online Course, AWS Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager/Sr Data Analyst G2 Account
CBRE-Google
07.2024 - 12.2024
ICQA (Inventory Control Quality Assurance) Process Assistant
Amazon
11.2021 - 07.2024
Lead Problem Solver Smart Pack/Single Small Poly
Amazon
01.2020 - 11.2021
Bachelor of Science - Biology
University Of Central Oklahoma
Associates Applied Science -
San Antonio College
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