Tammy Casarez
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Ski Technician
Wild Bills Ski Shop
2023.09 - 2024.01
- Increased efficiency in the rental shop by maintaining an organized and clean work environment.
- Provided expert recommendations on proper ski care and storage practices, enhancing customer satisfaction and prolonging gear lifespan.
- Managed reservations for rental equipment, streamlining the pick-up process for customers during peak seasons.
- Minimized equipment downtime with proactive maintenance checks, ensuring maximum availability of rental inventory for customers.
- Supported store sales efforts by cross-promoting retail products while assisting customers with rentals, increasing overall revenue streams.
- Assisted customers with selecting appropriate ski gear for their skill level and preferences, resulting in a safer experience on the slopes.
Adventure Guide
Maverik Gas Station
2021.11 - 2022.04
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Team Member
Rue 21
2019.07 - 2020.02
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education
GED -
Central New Mexico Community College
Albuquerque, NM05.2024
Skills
- Hand-tool proficiency
- Sales experience
- Adaptive Learning
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Positive attitude and enthusiasm
- Customer Service
Timeline
Ski Technician
Wild Bills Ski Shop
2023.09 - 2024.01
Adventure Guide
Maverik Gas Station
2021.11 - 2022.04
Team Member
Rue 21
2019.07 - 2020.02
GED -
Central New Mexico Community College
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