Tammy Chapman
Gallant,AL
Summary
Dynamic manager with a proven track record at The Exchange Bank of Alabama, excelling in performance management and employee relations. Adept at enhancing team productivity through effective training and motivational strategies, resulting in improved customer satisfaction. Strong analytical thinker committed to driving business success and fostering a collaborative work environment.
Overview
32
32
years of professional experience
Work History
Manager
Personal Assistant Services
05.2010 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Assistant Branch Manager
The Exchange Bank of Alabama
05.2001 - 05.2010
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Reviewed credit applications for risk factors and credit worthiness.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Maintained friendly and professional customer interactions.
Collection
Brunson & Associates
03.1999 - 11.2001
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Identified issues, analyzed information and provided solutions to problems.
Paralegal
Benny Roberts Attorney at Law
03.1993 - 11.1998
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
Education
Pre Law
Jacksonville State University
Jacksonville, ALAssociate Degree In Applied Science - Paralegal Studies
Gadsden State Community College
Gadsden, ALSkills
- Task delegation
- Performance assessment
- Motivational strategies
- Feedback analysis
- Training delivery
- Business administration
- Analytical thinking
- Project implementation
- Performance management
- Project management
- Sales training
- Organizational skills
- Leadership development
- Decision-making
- Active listening
- Attention to detail
- Finance
- Employee relations
- Problem-solving aptitude
Timeline
Manager
Personal Assistant Services
05.2010 - Current
Assistant Branch Manager
The Exchange Bank of Alabama
05.2001 - 05.2010
Collection
Brunson & Associates
03.1999 - 11.2001
Paralegal
Benny Roberts Attorney at Law
03.1993 - 11.1998
Pre Law
Jacksonville State University
Associate Degree In Applied Science - Paralegal Studies
Gadsden State Community College
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