Virginia Torres
Temple
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
11
11
years of professional experience
Work History
Manager
Whataburger Restaurants L&c
Temple, TX
06.2023 - Current
- Supervised daily operations, ensuring adherence to company policies and standards.
- Led training programs for new team members, enhancing service delivery and customer satisfaction.
- Implemented process improvements that optimized workflow efficiency and reduced operational costs.
- Developed staff schedules, balancing labor needs with business demands to maximize productivity.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings and promotions.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Evaluated performance metrics, driving accountability and continuous improvement among team members.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Night Operations Supervisor
Lowes Home Improvment
Harlingen, TX
03.2021 - 05.2023
- Supervised nightly operations to ensure efficient workflow and adherence to safety standards.
- Managed inventory control processes, optimizing stock levels for timely replenishment.
- Trained and mentored team members on operational best practices and safety protocols.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Monitored performance metrics, identifying areas for operational efficiency enhancements.
- Reduced employee turnover by implementing effective training programs for new hires.
- Enhanced team productivity by streamlining night operations processes and procedures.
- Monitored equipment maintenance schedules to ensure prompt servicing and minimal downtime during night operations.
- Established clear expectations for employees regarding job duties, performance goals, and adherence to company policies and procedures.
MANAGER
Whataburger Restaurants L&c
Weslaco, TX
09.2014 - 03.2020
- Led team in delivering exceptional customer service and ensuring satisfaction.
- Streamlined operational workflows, increasing efficiency across restaurant operations.
- Trained and mentored staff on company policies and best practices.
- Implemented inventory management systems to optimize stock levels.
- Coordinated scheduling to ensure optimal staffing during peak hours.
- Managed food safety compliance, maintaining high health standards.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
REGISTERED DENTAL ASSISTANT -
SOUTH TEXAS VO-TECH
05.2013
HIGH SCHOOL DIPLOMA - undefined
EDCOUCH ELSA HIGH SCHOOL
06.2011
Skills
- Bi-Lingual (English/Spanish)
- Mindfulness
- Delegation
- Constructive criticism
- Systems thinking
- Conflict-resolution
- Staff training and development
- Task delegation
- Active listening
- Friendliness
- Cross-cultural communication
- Relationship building
- Motivating others
- Coaching
- Guidance
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Manager
Whataburger Restaurants L&c
06.2023 - Current
Night Operations Supervisor
Lowes Home Improvment
03.2021 - 05.2023
MANAGER
Whataburger Restaurants L&c
09.2014 - 03.2020
HIGH SCHOOL DIPLOMA - undefined
EDCOUCH ELSA HIGH SCHOOL
REGISTERED DENTAL ASSISTANT -
SOUTH TEXAS VO-TECH