STEPHANIE SMERIGLIO
General Manager & Network Trainer
Deerfield Beach,FL
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
High-energy manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
9
9
years of professional experience
Work History
General Manager & Host Trainer
Dunkin' Donuts & Baskin Robbins
11.2017 - Current
- Responsible for counting cash drawers, making bank deposits, and maintaining the integrity of the safe.
- Certification and training of new hires & Franchisees in food & beverage as well as safety procedures.
- Maintaining 90% or above in customer satisfaction (GSS).
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Submitting Payroll on a daily & biweekly basis.
Airport Director of Operations
Half Moon Empanadas
01.2017 - 11.2017
- Responsible for interviews, terminations, training new hires, and location schedules.
- Placing orders for two locations directly with vendors (Sysco, Coke a Cola, etc.) and maintaining food cost according to budget needs.
- Submitting Payroll on a biweekly basis.
- Handling all broken equipment and making service calls.
- Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
- Certificate for outstanding 5 Star Customer Service.
Assistant F&B Operations Manager
HMS Host Starbucks
09.2014 - 01.2017
- Effectively managed two high volume stores.
- Completed class for Effective Business Writing Management
- Network Trainer
- CPR Certified
- Alcohol ServSafe Certified
- Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
- Created weekly schedule for associates, monitored associates attendance, and took corrective action when needed.
- Certificate for outstanding 5 Star Customer Service
Education
High School Diploma -
2011
Skills
- Food Manager ServSafe Certified
- Experienced in Staff training
- Bi-lingual (English/Spanish)
- Employee Scheduling & Payroll (Staff of 40)
- Inventory management and budgeting
- Purchasing of up to $50,000 of product monthly
- Certified Network Trainer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
General Manager & Host Trainer - Dunkin' Donuts & Baskin Robbins
11.2017 - Current
Airport Director of Operations - Half Moon Empanadas
01.2017 - 11.2017
Assistant F&B Operations Manager - HMS Host Starbucks
09.2014 - 01.2017
McArthur High School - High School Diploma,
Similar Profiles
J U S ' D I V I N E J A C K S O NJ U S ' D I V I N E J A C K S O N
Team Member/Cashier at Dunkin Donuts & Baskin RobbinsTeam Member/Cashier at Dunkin Donuts & Baskin Robbins
Kiara ZapataKiara Zapata
Crew Member and Shift Lead at Dunkin Donuts & Baskin RobbinsCrew Member and Shift Lead at Dunkin Donuts & Baskin Robbins
Reagan QuimpoReagan Quimpo
Crew Member at Dunkin Donuts & Baskin RobbinsCrew Member at Dunkin Donuts & Baskin Robbins
Vida ThaoVida Thao
Crew Team Member at Dunkin Donuts & Baskin RobbinsCrew Team Member at Dunkin Donuts & Baskin Robbins
BRANDON L BURRESBRANDON L BURRES
Sales Consultant at Guaranteed RemovalsSales Consultant at Guaranteed Removals