Word
EDGAR GARMENDEZ
Client Success
Richmond,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Account Manager
WebPros
Houston, Texas
07.2021 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Account Manager/ Commission Sales, Sales Representative
Verizon Communications
10.2010 - 06.2021
- Currently employed at Verizon
- Within Verizon I held numerous positions throughout the years that included:, , Experience Specialist, as well as Senior
- Sales and Account Management
- In those positions I oversaw but not limited to:
- Analyzed customer accounts & needs and present value-added solutions
- Managed accounts in excess of $10,000+ revenue for company
- Worked together closely with decision makers to establish new solutions on existing accounts and grow revenue for company
- Managed and grew existing accounts in territories by 50%
- Generated growth through expensive 10-year pipeline, networking and referrals
- With experience in different aspects of the business I have provided value to the company as well as adding value for myself
- Earning multiple awards and accolades throughout the years at Verizon made the Employer to employee relationship highly successful
- Accomplishments
- Yearly hit 110% of new growth
- Recognized as #1 performer (2020)
- Top Performer in company since 2015
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
Associate of Science - Biology
University of Houston
01.2007 - 1 2009
Skills
BI-LINGUAL (ENGLISH/SPANISH)
Converting leads
Prioritizing workflows
Product and service sales
Strategic planning
Client Development
CRM Systems
Sales expertise
Sales analysis
Business process optimization
Account management
Sales Reporting
Customer rapport
Go to Market strategies
Partnership development
Software
Excel
PowerPoint
SalesForce
HubSpot
G-Suite
Timeline
Account Manager
WebPros
07.2021 - Current
Account Manager/ Commission Sales, Sales Representative
Verizon Communications
10.2010 - 06.2021
Associate of Science - Biology
University of Houston
01.2007 - 1 2009