Tammy Christopher
Walmart
Byram,MS
8
years of professional experience
Achieved consistent sales targets by effectively resolving customer issues across three years in retail.
Enhanced team performance through excellent time management and innovative problem-solving.
Contributed to organizational growth by swiftly adapting and applying new skills to meet challenges.
Work History
Sales Associate
1 Year 11 Months- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
Assistant Store Manager (ASM)
9 Months- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Managed employee schedules based on business needs while optimizing staffing levels during peak hours
Associate
7 Months- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
key holder
11 Months- Store operation of opening and closing setting the alarm and securing the premises. Cash handling customer service, inventory management and team leadership
Front Desk Clerk
1 Year 2 Months- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
- Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
- Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
- Provided accurate information about hotel amenities, local attractions, and transportation options to enhance the guest experience
- Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
- Collaborated with other departments such as housekeeping and maintenance to address guest concerns or requests in a timely manner
- Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
- Maintained knowledge of current promotions, discounts, and loyalty programs to effectively upsell services or upgrades to guests
- Responded promptly to email inquiries from potential guests regarding rates, availability, and reservation details
- Managed a daily average check-ins/check-outs during peak season without compromising quality of service
- Achieved an average customer satisfaction rating based on post-stay surveys over the past year
- Resolved an average of guest complaints per week through effective communication skills and problem-solving abilities
Housekeeper
1 Year- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues efficiently
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
- Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
- Implemented a room inspection checklist that improved overall cleanliness scores
- Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
- Followed established safety protocols when handling cleaning chemicals and operating equipment to prevent accidents or injuries
Education
Associate's degree - Medical Billing & Coding
12th - All
Skills
Handling customer service requests
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
Walmart
11.2024 - CurrentRead More
Assistant Store Manager (ASM)
Family Dollar
12.2023 - 09.2024Read More
Associate
Wal-Mart
09.2023 - 04.2024Read More
key holder
Dollar General
07.2021 - 06.2022Read More
Front Desk Clerk
Best Western
07.2019 - 09.2020Read More
Housekeeper
Red Roof Hotel
07.2018 - 07.2019Read More
Yazoo City High School
12th from All
Read More
Ultimate Medical Academy-Tampa
Associate's degree from Medical Billing & Coding
Read More