Tammy Crescenzo
Port Orange,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Technician Account Manager
Volusia County School District
06.2022 - Current
- Managed facility management software partnerships for public and private facility, including schools, colleges, cities, and churches
- Negotiated contracts with clients, balancing their needs with the company''s objectives to achieve mutually beneficial agreements.
- Responsibilities: Invoicing, Collections, Refunds, Insurance verifications, Organization verifications, Non-profit verifications, Communications to renters, Mass cancellations or suspensions, Analyzing monthly reports for upper management, Maintained database for monthly payments made to the district from Facilitron and created a stringline to each school in the county so that they received their 60% from rental real estate owned by the county
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Medical Data Account Manager - ePay It Online Implementation
DATA MEDIA ASSOCIATES
01.2011 - 01.2019
- Implemented and managed ePay store solutions, including Moneris batching, ACH, and major credit refunding
- Conducted financial data mining for key clients to ensure accurate accounting records and billing statement matching
- Provided remote support during implementation and client “go live” phases.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Senior Customer Service Manager
PLAYNATION
01.2009 - 01.2011
- Supervised and mentored a team of fourteen customer service representatives
- Negotiated and administered contracts for major accounts (e.g., Target, Wal-Mart, Costco, Home Depot)
- Collaborated with domestic and international customers, internal account teams, and operations.
- Conducted regular performance reviews of team members, identifying opportunities for growth and development.
- Enhanced customer satisfaction by resolving complex issues and providing tailored solutions.
Medical Office Administrator
ROSWELL PEDIATRICS
01.2006 - 01.2009
- Developed and implemented practice policies
- Managed billing and business office functions, including patient information documentation and filing
- Ensured compliance with applicable laws and regulations
- Updated patient electronic medical records (EMR) post-appointment or post-call and scheduled follow-up appointments.
Education
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Computer Skills
- Organizational Skills
Timeline
Technician Account Manager
Volusia County School District
06.2022 - Current
Medical Data Account Manager - ePay It Online Implementation
DATA MEDIA ASSOCIATES
01.2011 - 01.2019
Senior Customer Service Manager
PLAYNATION
01.2009 - 01.2011
Medical Office Administrator
ROSWELL PEDIATRICS
01.2006 - 01.2009