Tammy Crescenzo
Port Orange,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Technician Account Manager
Volusia County School District
06.2022 - Current
- Managed facility management software partnerships for public and private facility, including schools, colleges, cities, and churches
- Negotiated contracts with clients, balancing their needs with the company’s objectives to achieve mutually beneficial agreements
- Responsibilities: Invoicing, Collections, Refunds, Insurance verifications, Organization verifications, Non-profit verifications, Communications to renters, Mass cancellations or suspensions, analyzing monthly reports for upper management, maintained database for monthly payments made to the district from Facilitron and created a stringline to each school in the county so that they received their 60% from rental real estate owned by the county
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
- Negotiated contract terms with clients, securing favorable agreements for both parties
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Medical Data Account Manager - EPay It Online Implementation
DATA MEDIA ASSOCIATES
01.2014 - 01.2022
- Implemented and managed ePay store solutions, including Moneris batching, ACH, and major credit refunding
- Conducted financial data mining for key clients to ensure accurate accounting records and billing statement matching
- Provided remote support during implementation and client “go live” phases
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Account Manager
Nortel Networks
01.2006 - 01.2014
- Streamlined internal processes for better efficiency in account management tasks.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Education
Business Administration - AA Degree -
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Computer Skills
- QuickBooks
- Organizational Skills
- Training and Development
Timeline
Technician Account Manager
Volusia County School District
06.2022 - Current
Medical Data Account Manager - EPay It Online Implementation
DATA MEDIA ASSOCIATES
01.2014 - 01.2022
Account Manager
Nortel Networks
01.2006 - 01.2014
Business Administration - AA Degree -
Similar Profiles
Cierra SantiagoCierra Santiago
Custodial Manager at Volusia County School DistrictCustodial Manager at Volusia County School District
Kirollos GhobrialKirollos Ghobrial
Substitute Teacher at Volusia County School DistrictSubstitute Teacher at Volusia County School District
Montana BassMontana Bass
ESE Paraprofessional at Volusia County School DistrictESE Paraprofessional at Volusia County School District
Gail MilesGail Miles
Teacher, Third Grade at Volusia County School DistrictTeacher, Third Grade at Volusia County School District
Jaron WolfJaron Wolf
Lawn Spray Technician at Shell Pest SolutionsLawn Spray Technician at Shell Pest Solutions