Cierra Santiago
Palm Coast
Summary
Experienced custodial management professional specializing in facility maintenance and operations. Demonstrated ability to collaborate with teams and achieve set objectives. Recognized for reliability, adaptability, and effective problem-solving skills. Proficient in staff supervision, quality control, and ensuring safety compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Custodial Manager
Volusia County School District
01.2024 - Current
- Streamlined inventory management, ensuring adequate supplies for daily operations.
- Enhanced team productivity by providing comprehensive training to custodial staff members.
- Contributed to long-term planning strategies aimed at enhancing facility aesthetics while maintaining high levels of functionality.
- Collaborated with other department managers to develop a cohesive facility maintenance plan.
Human Resources Coordinator
BJs Wholesale Club
01.2024 - Current
- Coordinated onboarding activities and benefits enrollment for new hires
- Conducted employee training and orientation programs
- Maintained accurate records and resolved employee inquiries promptly
- Supported performance management, payroll, and policy administration
Account Manager
American Express
01.2021 - 01.2024
- Acted as the primary point of contact for 100+ client accounts, building trust and long-term relationships
- Educated clients on financial products and services to help them make informed decisions
- Presented and explained product features, pricing, and benefits to meet unique client needs
- Resolved client concerns quickly and effectively, resulting in high satisfaction ratings
- Maintained and grew client portfolios, exceeding quarterly retention targets
- Collaborated across departments to ensure smooth service delivery and issue resolution
Human Resources Assistant
Amazon
01.2021 - 01.2023
- Assisted with recruitment, onboarding, and training of new hires
- Responded to employee questions about policies and benefits
- Verified timesheets and resolved payroll discrepancies
Process Assistant
Amazon
01.2017 - 01.2021
- Supervised team operations and ensured smooth workflow in a fast-paced warehouse environment
Warehouse Associate (Seasonal)
Amazon
01.2014 - 01.2017
- Picked, packed, and managed inventory to fulfill orders accurately and efficiently
Education
High School Diploma -
Egg Harbor Twp High School
Egg Harbor Twp, NJ01.2012
Skills
- CRM expertise
- Prospecting & Lead Generation
- Policy Explanation
- Client Needs Assessment
- Communication & Negotiation
- Goal-Oriented Sales
- Time Management
- Microsoft Office Suite
- Claims processing
- Client relationship management
Certification
Life & Health Insurance License, In Progress
Timeline
Custodial Manager
Volusia County School District
01.2024 - Current
Human Resources Coordinator
BJs Wholesale Club
01.2024 - Current
Account Manager
American Express
01.2021 - 01.2024
Human Resources Assistant
Amazon
01.2021 - 01.2023
Process Assistant
Amazon
01.2017 - 01.2021
Warehouse Associate (Seasonal)
Amazon
01.2014 - 01.2017
High School Diploma -
Egg Harbor Twp High School
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