Tammy Crow
McLean,IL
Summary
Dynamic professional with experience as an Appointment Setter at Heartland Community College Tutor Center, excelling in customer conflict resolution and calendar management. Proven ability to enhance customer retention through effective communication and attention to detail, while consistently achieving high satisfaction levels. Outgoing and eager to learn, committed to delivering exceptional service.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Appointment Setter
Heartland Community College Tutor Center
08.2010 - 06.2012
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Addressed client inquiries and updated database information.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Entered daily data in computer systems and documented office activities.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- On average I answered 25 calls per shift.
Home Daycare Provider/Owner/Operator
Self-employeed
01.2001 - 10.2005
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Responded to inquiries from parents and guardians.
Custodian
Wesleyan University
10.2002 - 03.2003
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Kept building spaces premises clean inside and outside.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Reported vandalism or other damage to property to supervisor.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Moved furniture for cleaning and set up for special events.
Substiture Cafeteria Worker
District 87- Bloomington Public School Systems
08.1995 - 05.2001
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Served food according to temperature, safety, and presentation guidelines.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
Education
No Degree - Associates in The Arts W/ Emphasis in Social Work
Heartland Community College
Normal, ILSkills
- Calendar management
- Explaining products and services
- Qualifying new leads
- Customer retention
- Time management
- Outbound calling
- Willingness to learn
- Multiline phone system proficiency
- Customer conflict resolution
- Outgoing and friendly
- Attention to detail
Timeline
Appointment Setter
Heartland Community College Tutor Center
08.2010 - 06.2012
Custodian
Wesleyan University
10.2002 - 03.2003
Home Daycare Provider/Owner/Operator
Self-employeed
01.2001 - 10.2005
Substiture Cafeteria Worker
District 87- Bloomington Public School Systems
08.1995 - 05.2001
No Degree - Associates in The Arts W/ Emphasis in Social Work
Heartland Community College
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