Tammy Cureton
Charlotte,NC
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
20
20
years of professional experience
Work History
Senior Agent
Iqor Holdings US
Charlotte, NC
08.2008 - Current
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
- Managed high-profile accounts for enhanced customer retention and loyalty.
- Streamlined agency processes to improve efficiency and productivity .
School Cafeteria Worker
Shamrock Gardens Elementary School
Charlotte, NC
08.2007 - 08.2008
- Improved student nutrition by planning and preparing healthy meal options in the school cafeteria.
- Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
- Reduced food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
- Collaborated with school staff and administrators to accommodate special dietary needs of students.
- Ensured timely meal service by coordinating efforts with fellow cafeteria workers during high-traffic periods.
- Managed cash handling procedures accurately balancing register drawers daily.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Restocked condiments, beverages and utensils per expected use levels.
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Daycare Teacher
Aunt Alice Daycare
Charlotte, NC
01.2006 - 08.2007
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Daycare Teacher
Knowledge Is Power
Charlotte, NC
01.2004 - 01.2005
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
Education
Secretarial Science - Secretarial Studies And Office Administration
American Business And Fashion Institute
Charlotte, NC06.1980
Skills
- Telephone Etiquette
- Expert in Type Software
- Product and Service Knowledge
- Observance of Standards
Timeline
Senior Agent
Iqor Holdings US
08.2008 - Current
School Cafeteria Worker
Shamrock Gardens Elementary School
08.2007 - 08.2008
Daycare Teacher
Aunt Alice Daycare
01.2006 - 08.2007
Daycare Teacher
Knowledge Is Power
01.2004 - 01.2005
Secretarial Science - Secretarial Studies And Office Administration
American Business And Fashion Institute