Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Demmel

Whitehall,PA

Summary

I am a skilled server and bartender/mixologist with extensive experience in all aspects of the food and beverage service field. Having grown up with grand-parents in the Bar Management (35years) and Restaurant Service (fine dining/ 30 years) industry. I spent time with my grandfathers as a child at his place of employment (The Republican Club of Allentown PA) and grew up helping out often in the afternoons when my grandfather went in to do his paperwork, put orders in for various supplies, stocking alcohol and snacks etc. I then went on to help out at the Black Forest Challet where my grandmother was employed for many years. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Able to gracefully de-escalate potential situations quickly efficiently and courteously.

Overview

26
26
years of professional experience
1
1
Certification

Work History

FT Bartender/Mixologist

Jabber Jaws Barr and Grille
Allentown, PA
06.2022 - 12.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Balanced daily registers and generated sales reports for management.
  • Developed new cocktail recipes based on customer preferences.
  • Ensured compliance with all health department regulations related to the serving of alcohol.
  • Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients. Above included but not limited to.
  • Informed customers about upcoming events at the venue.
  • Assisted in training new bartenders on proper techniques.

Server/Morning Opener

Lucy"s Family Restaurant AKA Heritage House Restau
Berwick, PA
03.2018 - 07.2019

Employed by this employer multiple times (2008-2012 also)

  • Greeted guests and provided menu's
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests. All above included but not limited too...Always assist where necessary. Experienced in all aspects of the food service/bar/ front and back of house.

Bartender/ Light Cooking

Silver Bullet Saloon
Nescopeck, PA
04.2004 - 07.2007
  • All skills and responsibilities necessary in order to run establishment on my own in order to serve patrons promptly and courteously.
  • Close and do drawer.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Canteen Stewardess

Benton and Nescopeck VFW
Luzerne, PA
12.2001 - 02.2003
  • Responsible for my lock box and own gambling tickets and punch boards.
  • Performed all skills necessary in order to provide excellent service of food and alcoholic beverages.

Winston Cigarette Girl for NASCAR

Donnetelli Agency
Reading, PA
04.1998 - 07.2001
  • Freelance work. schedule and travel to various cities in various states to do promotional work.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Salem slide box cigarette Promotions in Philadelphia Pa. at local top cigarette sales establishments throughout the city.
  • Fram Oil-filter Promotions at Pottstown AMA Drag Strip.

Education

Associate of Science - Digital Photography

SNHU Online Division
Newhamshire Massachusetts
06-2019

Associate of Science - Digital Photography (tech. issues) closed

Art Institute of Pittsburgh Online
Pittsburgh, PA
05-2017

Skills

  • Health Codes Compliance
  • Food Service
  • Beverage Preparation
  • Menu Memorization
  • Food Running
  • Suggestive Selling
  • Payment Processing
  • Handling Difficult Customers
  • Courteous
  • Staff Management
  • Cash Register Operation
  • Service-Oriented Mindset
  • Outstanding Customer Service
  • Identification Verification
  • Bar Service Preparation
  • Point of Sale Systems
  • Responsible Alcohol Service
  • Extensive Spirits Knowledge
  • Engaging Personality
  • New Hire Training
  • Performance Improvement
  • Outgoing Personality
  • Professional Appearance
  • Creative Mixology
  • Excellent Judgment
  • Customer Service Expertise
  • Ordering Procedures
  • Customer Service
  • Maintaining a Clean Bar
  • Menu Knowledge
  • Complex Problem-Solving
  • Wine and Liquor Expertise
  • Cash and Credit Transactions
  • Able to Stand 10-12 Hours
  • Anticipating Guest Needs
  • Proficient in Mixology
  • Organizational Ability
  • Order Management
  • Beverage Supply Orders
  • Able to Stand [Number] Hours
  • Extensive Beer Knowledge
  • Food Preparation

Certification

RAMP Certified on Jan.1,2023 until Jan. 1, 2025.

Presently looking into Serve-Safe Cert.

Wines, Stein's, And Cocktails Bartenders courses completed in 1992.

Timeline

FT Bartender/Mixologist

Jabber Jaws Barr and Grille
06.2022 - 12.2023

Server/Morning Opener

Lucy"s Family Restaurant AKA Heritage House Restau
03.2018 - 07.2019

Bartender/ Light Cooking

Silver Bullet Saloon
04.2004 - 07.2007

Canteen Stewardess

Benton and Nescopeck VFW
12.2001 - 02.2003

Winston Cigarette Girl for NASCAR

Donnetelli Agency
04.1998 - 07.2001

Associate of Science - Digital Photography

SNHU Online Division

Associate of Science - Digital Photography (tech. issues) closed

Art Institute of Pittsburgh Online

RAMP Certified on Jan.1,2023 until Jan. 1, 2025.

Presently looking into Serve-Safe Cert.

Wines, Stein's, And Cocktails Bartenders courses completed in 1992.

Tammy Demmel