Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products, and other retail services; may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations
Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides lobby assistance that includes monitoring the retail line, directing customers to the self-service kiosk (SSK) (where applicable), and/or using Mobile Point of Service (mPOS) to complete transactions (where applicable)
Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services
Handles and processes customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions.
May verify presort and bulk mailings of all classifications, computing and maintaining on a current basis mailers' credit balances
Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms. May assign and clear accountable items and distribute mail as required
Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station
Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current distribution schemes
May perform additional duties such as: maintain records of mails; face and cancel mail; make emergency carrier relays; label and tie out mail for dispatch and other related duties for distribution
Food Service Correctional Officer
Tabor Correctional
01.2023 - 01.2025
Perform first-line supervisory work in large-scale food production and food service operations in a correctional facility
Perform a dual role of custody and food production training
Provide supervision and custody of inmates in their assigned food preparation and food service work areas Oversee inmate workers engage in a variety of activities in food production including cooking, baking, and serving of food to the inmate population
Record daily production levels log
Record food temperature log
Maintain standards of sanitation for all areas supervised
Obtain dietary requirements for a variety of special diets and allowable substitutions for various food items found on diet menus
Manage food production activities to fulfill menu requirements
Supervise and direct inmate workers in handling work assignments
Fleet Supervisor II
Horry County Government
01.2011 - 01.2023
Manage Light duty shop & technician
Create work orders, bill labor, parts and close work orders.
Increased labor bill out labor from 69% to 99% through innovative actions.
Coach employees, when possible, discipline when necessary
Schedule all services & repairs for the light duty shop
Assist scheduling service & repairs for the Heavy shop.
Assist administrative staff with billing issues
Active member of the Horry County grievance board
Proficient with Tyler/Munis software
Schedule meetings for Fleet
Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
Purchase, receive and store the office supplies ensuring that basic supplies are always available
Provide secretarial and administrative support to management and other staff
Forward incoming general e-mails to the appropriate staff member
Code and file material according to the established procedures
Coordinate the maintenance of office equipment
Prepare and send outgoing faxes, mail, and courier parcels
Bus Driver / Parapro
Horry County School System
01.2007 - 01.2015
Substitute Teacher
Horry County School System
01.2006 - 01.2008
Teacher Assistant
Your Neighborhood Child Day Care
01.2006 - 01.2007
Monitor, models, and redirects children
Assists with daily basic care needs
Secretary
Seacoast Medical Center
Little River, SC
01.2006 - 01.2009
Entered tests ordered by physicians into hospital database (Meditech)
Print patient’s radiology films
Send radiology films to requesting facilities or physicians
Call physicians
Little River, SC
Unit Coordinator
Loris Healthcare System
Loris, SC
01.2003 - 01.2014
Entered tests ordered by ER physicians
Respond to Emergency Medical Service (EMS) radio calls for inbound patients
Call for transportation for patients to be transferred to another facility or to personal residence
Contact other physicians on behalf of ER physicians
Perform daily medical chart checks
Post daily assignments of physicians on the hospital emergency contact list
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange