Tammy DiFlaviano

I am in charge of the Pacific West territory (California, Nevada, Utah, Arizona). I do accounts receivable/collections, financial/credit risk analysis, approve funding, customer service calls, resolve disputes, client retention, and work with internal/external team members and branches. This is a fully remote position.

I answered calls in the contact center for various contracted clients regarding FMLA, short term disability, long term disability, and supplemental health, utilizing programs such as Microsoft Teams, Salesforce, Citrix Admin, and Amazon Connect for research, collaboration, customer service, and documentation. This was a fully remote temporary position that I worked from home in California.

Account resolution on previously closed cases, answered calls on the customer service line, answered email inquiries, data entry, account adjustments, input payment plans, completed reports, screened cases, answered live chat questions via Microsoft Teams. I worked this job remotely for several years.

Answered technical questions, reviewed completed work within the team, completed reports, inventory control, quality control, data entry, account resolution, team management, project completion, training. I also was temporarily promoted during this job to be the Supervising Tax Examining Technician which added on duties such as completing annual team member reviews, running the team meetings, resolving conflicts, and completing time card entries.

During this time I was a Contact Representative in Collections but also took a detail for a year to assist Accounts Managements in their Statutes Department as a Lead. I completed case resolution, answered calls on the customer service line, worked lien, levy, payment plan, and financial analysis issues, issued letters, provided inventory control, reviewed cases, provided training, completed data entry, and completed reports.

I took on this temporary position to assist the Excess Collections team with their data entry, transcript adjustments, and payment research.

Completed case research, input payment plans, provided customer service, issued letters, completed reports, data entry, inventory and quality control, and trained newly hired team members.

Before I started at the IRS I worked as a Team Member at Boston Market for 2.5 years and also held jobs at other times at Taco Bell, IHOP, and Pizza Hut. I provided customer service in person and on the phones, worked the cash registers, cleaned, cooked, attended catering events, provided training, and any other duties needed.