Tammy Dilley
Denver,CO
Summary
Resourceful, adaptive leader with strong communication and interpersonal skills. Proven track record of driving cross-functional collaboration, at all levels, and achieving operational excellence. Dedicated to optimizing performance through innovation, inclusivity, and exceptional service. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
Work History
Operations and Contingent Workforce Director
TRS Healthcare
Remote , CO
05.2022 - 07.2024
- Optimized quality, communication, customer experience, and program efficiency for over 400+ VMS and MSP customers.
- Delivered ongoing expert support to a team of 1,500+ contingent workforce clinicians by providing clinical skill review and coaching, professional communication coaching, work comp injuries management, risk mitigation, and assistance with HR-related issues.
- Created/reimagined 50+ policies, procedures, and ATS tracking tools to improve tracking of KPIs and program efficiency.
- Developed content and trained 200+ internal team members on clinical sales/service, risk mitigation, and workers' compensation fundamentals.
- Achieved an improved EMF of 0.77% by instituting a Work Comp SOP, leading to $25K+ savings for risk mitigation activities.
- Accomplished 100% compliance on the 2022 Joint Commission Certification Review and ongoing requirements as a process owner.
- Reduced contract cancellation reported concerns by over 40% in 1 year by addressing the top 8 high-impact areas.
- Safeguarded company revenues by addressing and preventing contract cancellations, saving up to $10,400 per week after margin adjustments.
- Collaborated with cross-functional teams to improve inclusivity, encourage workforce engagement, and optimize program management efficiency.
- Ensured compliance with laws and regulations by collaborating with regulatory agencies, vendors and suppliers.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Collaborated with senior leadership to set long-term objectives for the company.
Senior Clinical/Contingent Workforce Manager
AMN Healthcare
Remote , CO
08.2016 - 04.2022
- Spearheaded contract disruption efforts impacting multiple lines of business, a significant volume of contingent clinicians, and a wide range of VMS and MSP clients.
- Delivered a 17% decline in clinician/customer contract cancellations with managed services accounts in just two months.
- Trained and mentored 30+ clinical managers and interdisciplinary team members, ensuring their successful assimilation into new roles or advancement within the organization.
- As the Shared Governance Quality Committee Co-Chair, I spearheaded the implementation of an automated system to streamline client data capture for virtual interview program set-up, effectively reducing the time from data capture to program go-live by an average of 68% within 6 months.
- Created 25+ SOWS/SOPs for improving organizational quality, effectiveness and customer satisfaction following the successful analysis of 40+ policies.
- Analyzed data to identify trends in quality improvement initiatives.
Travel Nurse, Emergency Services
Tailored Healthcare
Chesapeake Regional Medical Center , VA
05.2016 - 08.2016
Assistant Nurse Manager, Emergency Services
Centura Health
Westminster , CO
11.2015 - 05.2016
Travel Nurse, Emergency Services
CoreMedical Group
Swedish Medical Center/North Suburban Medical Center , CO
06.2015 - 11.2015
Staffing Solutions Nurse, Emergency Services Internal Travel Team
Inova Health System
Falls Church , VA
04.2013 - 11.2015
Staff Nurse, Emergency Services
George Washington University Hospital
Washington , DC
02.2012 - 11.2013
Staff Nurse, Medical Surgical Unit
Prince William Hospital
Manassas , VA
03.2010 - 02.2012
Triage/Clinic Nurse
Georgetown University Hospital
Washington , DC
06.2009 - 03.2010
Staff Nurse, Multi-Trauma Step-Down Unit
Swedish Medical Center
Englewood , CO
02.2008 - 06.2009
Education
Master of Arts - Communication/Education
Grand Canyon University
Phoenix, AZBachelor of Science - Nursing
Regis University
Denver, COBachelor of Science - Applied Psychology and Human Relations
St. Cloud State University
St. Cloud, MNSkills
- Fosters Strong Connections
- Effective Communication
- Change Implementation
- Cross-Functional Collaboration
- Reliable
- Strategic Negotiation Skills
- Motivational Leader
- Creative Strategic Thinker
- Adaptive and Resilient
- Self-motivated and Proactive
- Detail Oriented and Efficient Task Prioritization
- Creative Problem-Solving
- Process and Resource Optimization
- Quality and Performance Improvement
- Data driven
- Contingent Workforce Compliance and Regulatory Knowledge
Memberships, Certifications and Licensure
- American Staffing Association, currently seeking staffing professional certification
- National Association for Healthcare Staffing Organizations (NATHO), Clinical Executive Council, Ethics Committee, Conference Planning Committee, 2022-2021
- BLS - Basic Life Support for Healthcare Professionals
- RN Licensure in CO, NV and IL
Timeline
Operations and Contingent Workforce Director
TRS Healthcare
05.2022 - 07.2024
Senior Clinical/Contingent Workforce Manager
AMN Healthcare
08.2016 - 04.2022
Travel Nurse, Emergency Services
Tailored Healthcare
05.2016 - 08.2016
Assistant Nurse Manager, Emergency Services
Centura Health
11.2015 - 05.2016
Travel Nurse, Emergency Services
CoreMedical Group
06.2015 - 11.2015
Staffing Solutions Nurse, Emergency Services Internal Travel Team
Inova Health System
04.2013 - 11.2015
Staff Nurse, Emergency Services
George Washington University Hospital
02.2012 - 11.2013
Staff Nurse, Medical Surgical Unit
Prince William Hospital
03.2010 - 02.2012
Triage/Clinic Nurse
Georgetown University Hospital
06.2009 - 03.2010
Staff Nurse, Multi-Trauma Step-Down Unit
Swedish Medical Center
02.2008 - 06.2009
Master of Arts - Communication/Education
Grand Canyon University
Bachelor of Science - Nursing
Regis University
Bachelor of Science - Applied Psychology and Human Relations
St. Cloud State University
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