Tammy Doty
Owosso,Michigan
Summary
Self motivated worker and strive for the best. With solid background in customer service has given me the opportunity to excel in giving outstanding service, product and image. Not only for the business, but for the employees as well, which in return will give the greatest profits. Giving employees proper training and the skills they need to accomplish our goals, as a team, is what makes a business run smoothly and profit at the same time. Trained employees will enhance their motivation and dedication for the company.
Overview
31
31
years of professional experience
Work History
General Manager
Marco's Pizza
East Lansing, Michigan
11.2024 - Current
- Oversaw daily operations, ensuring high-quality service and product consistency.
- Implemented staff training programs to enhance team performance and customer satisfaction.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Developed marketing strategies that increased local brand awareness and customer engagement.
General Manager
Marcos's Pizza
Leslie, Michigan
08.2005 - 05.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by recognition, communication, trust and leading with compassion.
- Resolved customer complaints quickly while maintaining high quality 5 star experience.
- Developed and established operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure a well organized operations.
General Manager
Marcos's Pizza
Spring Arbor, Michigan
05.2004 - 08.2005
- Provided leadership, awareness and guidance to newly hired employees to ensure the success of the business.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited, trained and allowed employees to achieve key performance guidelines.
General Manager
Marcos's Pizza
Owosso, Michigan
01.1995 - 03.2002
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, guidance and direction.
- Conducted employee evaluations to provide positive feedback and recognize quality job performance.
- Trained employees on duties, policies, and procedures.
Education
BBA - Business Administration Management
Baker College
OwossoAdministrative Specialist - Administrative Specialist
Army Reserves
Fort JacksonSkills
- Operations Oversight
- Sales
- Customer Satisfaction
- Quality Management
- Time Management
- Staffing
- Leadership and Team Building
- Problem Resolution
- Team Player
Timeline
General Manager
Marco's Pizza
11.2024 - Current
General Manager
Marcos's Pizza
08.2005 - 05.2024
General Manager
Marcos's Pizza
05.2004 - 08.2005
General Manager
Marcos's Pizza
01.1995 - 03.2002
Administrative Specialist - Administrative Specialist
Army Reserves
BBA - Business Administration Management
Baker College