Tammy Elaine

Dynamic and resourceful healthcare professional; known for realizing positive health outcomes through nursing care, education, and compassionate support through strategic planning and execution. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.

• Sigma Theta Tau
• National Honor Society
• Bravo Awards
• Research - Completed group study focused on patient comfort, costs and test results, which resulted in increased patient satisfaction.
• Documentation - Ensured charting accuracy through precise documentation.
• Supervision - Headed onboarding process for new nursing staff.
• Charting - Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
• Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
• Achieved 100% compliance by completing state mandated 2 day TAT with accuracy and efficiency.
• Supervised team of 52 staff members.

• Member, Sigma Theta Tau
• Member, Graduate Student Nursing Association
• Member, National Honor Society
• Member, American Nurses Association
• Member, American Association of Colleges of Nursing
• Member, Virginia Nurses Association
• Member, ANNA-American Nephrology Nurses Association

• Insight Global, Virginia Beach, VA, 2023-2023, RN/Nursing Professional, Independently planned, organized, vaccine clinic. Administered multiple vaccines to include: Yellow Fever, Meningitis, COVID, Flu, Pneumonia, Hepatitis, Japanese Encephalitis, Polio, Rabies, Typhoid, and Varicella., Assessed and evaluated the immunization status and needs through the knowledge of current vaccine preventable disease, immunization guidelines, vaccination schedules, state, federal, and international requirements, and client medical history., Educated clients and caregivers about the importance of immunization, following recommended immunization schedules, possible side effects of immunizations, and aftercare., Drew up vaccines according to manufacturer's instructions and administers them using safe and proper techniques and a system of double checks to ensure accuracy., Completed appropriate client and clinic records to ensure correct vaccines are administered and documented., Worked with diverse cultures including non-English speaking clients to overcome barriers to obtaining health care., Transported biologicals, sharps, and other required supplies to clinic sites in a safe and secure manner and administers vaccines., Participated in community events such as health fairs to promote increased rates of immunization., Ensured that client records are kept secure and confidential and maintained consistent with ESI Medical policies and procedures and HIPAA standards. Educates clients and families on their rights as related to privacy of medical information., Appropriately responded to anaphylactic reactions when and they occurred.
• United Health, Richmond, VA, 2017-2023, Care Management Manager, SME & Trainer, Directed qualified nursing teams across Southwest, Tidewater, and Roanoke Regional and delivered viable support for delivery of high-quality patient care statewide. Addressed daily complaints and inquiries from state agency by retaining, tracking, and utilizing available resources for resolution. Pinpointed and resolved administrative inefficiencies by leveraging advanced tools like Omega for advancing operational processes. Enforced and educated staff and payors of policy and procedures. Undertook telephone triage to resolve urgent and non-urgent patient needs. Evaluated patient referrals and initiated continuous care for thorough follow-up. Analyzed and altered patient records in EMR system, including specialist visits, hospitalizations, and referrals. Planned and organized patient education sessions by using motivational interviewing, PowerPoint presentations, and classroom instruction. Coordinated seamless care between patients and Durable Medical Equipment (DME) providers for home health members. Fostered positive and collaborative relationships among healthcare professionals, cultivating a restorative and supportive culture., Achieved a 100% success rate in processing members' level of care changes in required 2-day turnaround time stipulated by Medicaid., Won multiple Bravo awards from staff and leadership in recognition of highly effective training seminars provided to new hires., Accelerated knowledge retention by providing specialized annual training and ongoing feedback to clinical teams., Implemented interventions for case management for facilitating better health outcomes via interdisciplinary communication., Served as an Educational Instructor, Consultant, and SME for new Registered Nurses (RNs) and external payors for creation of informative PowerPoint presentations and mnemonic aids to drive learning., Strengthened controls to make sure of execution of applicable compliance with level of care submissions by swiftly errors and modifying long-term care state portal., Spearheaded state-level projects to enhance standard of care by educating staff and interacting with subject matter experts to reach shared project objectives regarding maternal child education implementation. Assigned new maternal child patients to care coordinators within managed regions in Virginia., Provide leadership, coaching, and development to a team of nurses and other multidisciplinary individuals performing care management and addressed member questions or concerns, Interdisciplinary collaboration with clinical and account management teams for members and identified (through data analysis) inefficiencies and designed and implemented a process improvement plan to improve provider satisfaction, Perform direct care management activities as assigned
• Veterans Administration, Grand Junction, CO, 2015-2017, Cardiac Telehealth, Devised and applied evidence-based strategies and techniques with a keen focus on improving quality of care and establishing a culture of continuous improvement. Triaged and steered urgent and non-urgent calls from veterans to report a wide range of medical conditions, such as COPD, stroke, heart attack symptoms, acute injuries, prescription inquiries, and updates on treatment plans. Nurtured interdisciplinary collaboration by interacting with healthcare providers, pharmacies, laboratories, radiology departments, and scheduling teams to ensure comprehensive patient care. Pursued multiple opportunities for professional development via evidence-based research and continuing education. Demonstrated a prompt and effective response to calls from veterans for meeting key performance objectives., Managed a group of 100+ veterans with different medical conditions, including COPD, Diabetes, hypertension, cancer, mental health issues, and wounds., Organized instructional program that focused on motivational interviewing for enhancing patient learning and involvement., Attained a major accomplishment by obtaining a 20% decrease in non-compliance among Veterans with Hypertension (HPTN) and Diabetes medication protocols, resulting in significant reductions in blood pressure (BP) and A1C levels., Guided staff in realizing VA SAIL Benchmarks and stayed updated with latest advancements in healthcare via development and utilization of several learning approaches.
• Endoscopy/GI, 2013-2016, Offered pre- and post-operative care to patients, undergoing a range of interventional procedures, encompassing Trans Echo and Colonoscopy. Educated and assessed veterans before and after procedures to ensure complete understanding and wellbeing. Monitored patients' vital signs, made sure airways remained clear, and assessed overall hemodynamic status during recovery process. Undertook thorough pre- and post-operative monitoring by prioritizing patients' health and safety., Performed up to 10 IV insertions and removals per day with expertise and efficiency.
• Care Manager, 2013-2015, Home Health and Pact Team-Outpatient, Steered member medication tracking and leveraged creative problem-solving techniques to address any issues and supporting clinical team via clear communication, organization, and timely information updates. Formed and executed a personalized motivational interviewing and self-management PowerPoint presentation for veterans with diabetes., Orchestrated telephonic assessments and provided care to members as required. Promoted regular interdisciplinary communication between providers, pharmacies, laboratories, radiology departments, and mental health professionals to secure best patient outcomes for patients facing diabetes. Drafted a detailed checklist for telephonic operators to follow compliance with veterans' administration policies., Coordinated care of a large cohort of 200+ members and prioritized effective communication, and organizational skills with a strong dedication to assisting veterans., Led a team of three professionals, such as LPN, medical assistant, and records facilitator., Served as advocate for veterans by focusing on diabetic education, safety hazard awareness groups, and individual motivational teaching seminars., Worked with medical staff and family members to prepare home care plans., Actively coordinated with patients medical providers to verify home care needs., Provided health care information to patients and family members., Implemented home health care procedures in accordance with employer guidelines., Worked various shifts to ensure that each patient received proper care., Coordinated efforts with licensed vocational nurses and home health aides., Focused on prevention, rather than just treatment of diseases and illnesses to include Asthma related training for internal and external staff and Veterans
• Chesapeake Bay Academy, Norfolk, VA, 2009-2013, School Nurse, Delivered care for students with special needs by reporting diverse conditions, like Asthma, OCD, ODD, Depression, Autism, Anxiety, and Diabetes by displaying compassion and patience. Advocated passionately for promoting healthy school environments. Supported administration with expert knowledge to develop sexual health education and physical education curricula. Educated and guided pediatric patients with insulin pumps on topics, encompassing carbohydrate counting and managing ketones, following provider safety protocols. Conducted and offered education to parents and students on coping strategies for conditions like Autism, ODD, ADD, and Asperger's., Facilitated access to education for students with Autism, OCD, ADD, and Asperger's, executing diverse modalities, tailored care plans., Orchestrated 200+ health screenings, including hearing and vision assessments., Created personalized health plans for 50+ students by ensuring well-being and success in school setting., Took on a leadership role in public school system by contributing to enforcing health policies and advocacy initiatives., Enforced cost-effective management strategies for enriching efficiency., Enabled clear and efficient communication with students, parents, and colleagues.