Overview
Work History
Education
Timeline
Generic

Tammy Finn

Wilson,North Carolina

Overview

23
23
years of professional experience

Work History

Cafe Manager

Wilson County Public Schools
10.2001 - 06.2024
  • Assisted with daily café operations to ensure smooth service and customer satisfaction.
  • Learned and applied food safety regulations to maintain a clean environment.
  • Supported inventory management by tracking supplies and assisting with orders.
  • Engaged with customers to provide excellent service and address inquiries promptly.
  • Maintained cleanliness of the café, ensuring compliance with health standards consistently.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.
  • Negotiated contracts with suppliers to secure competitive prices for products.

Education

High School Diploma - General

Hunt High School
Wilson Nc
06.2010

Timeline

Cafe Manager

Wilson County Public Schools
10.2001 - 06.2024

High School Diploma - General

Hunt High School

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Tammy Finn