Tammy Francis
Ofallon,MO
Summary
Enthusiastic Quality Group Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Quality Expectations and 26 years of experience at General Motors. Motivated to learn, grow and excel.
Overview
25
25
years of professional experience
Work History
Quality Assurance Group Leader
General Motors Co
Wentzville, MO
10.2017 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Developed and deployed production control plans and created work instructions and procedures.
- Adhered to all legal, safety and health standards.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow thru the STS and TIS process.
Production Group Leader
General Motors Co
Wentzville, MO
08.1997 - 10.2017
- Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Business Management
Lindenwood University
Saint Charles, MO09.2000
Completion of Legal Training - Legal Studies
Vanderbilt Trades School
St. Louis, MO01.1996
Skills
- Managing Employee Relations
- Employee Coaching and Motivation
- Quality Standards
- Health and Safety Regulations
- Productivity Performance
- Job Assignments
- Business Process
- Manufacturing Processes
- Communication
Timeline
Quality Assurance Group Leader
General Motors Co
10.2017 - Current
Production Group Leader
General Motors Co
08.1997 - 10.2017
Business Management
Lindenwood University
Completion of Legal Training - Legal Studies
Vanderbilt Trades School
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