Tammy Gainey
Oakboro,NC
Summary
Dedicated teller with exceptional customer service skills, ensuring accurate transaction processing and compliance with banking regulations. Proven ability to build strong customer relationships and resolve issues efficiently.
Experienced banking professional with a strong work ethic and a focus on transaction processing accuracy. Skilled in cash handling and management, fostering positive customer experiences, and maintaining compliance with industry regulations.
Overview
37
37
years of professional experience
Work History
Teller
Wells Fargo
Locust, NC
09.2002 - Current
- Processed customer transactions efficiently using advanced banking software.
- Assisted clients with account inquiries, ensuring accurate information delivery.
- Maintained compliance with regulatory requirements during cash handling.
- Trained new tellers on operational procedures and customer service best practices.
- Enhanced customer satisfaction by resolving issues promptly and effectively.
- Monitored cash flow and maintained accurate till balances throughout shifts.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Early Childhood Educator
Love-N-Care West
Albemarle, NC
10.1997 - 09.2002
- Developed engaging lesson plans to foster early childhood development and learning.
- Implemented age-appropriate activities that enhanced cognitive and social skills of children.
- Collaborated with parents to address individual child needs and progress.
- Led classroom management strategies to maintain a positive learning environment.
Teller
First Citizens Bank
Albemarle, NC
02.1995 - 09.1997
- Implemented process improvements that increased transaction efficiency by streamlining workflows.
- Led branch initiatives to promote financial products, driving customer engagement and retention.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Teller
Central Carolina Bank
Oakboro, NC
04.1989 - 02.1995
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Processed applications for new accounts.
Education
Associate of Science - Early Childhood Education
Stanly Commuinty College
Albemarle08-1997
High School Diploma -
West Stanly High School
Oakboro, NC06-1987
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash counting
- Cash drawer balancing
- Patience and empathy
- Compliance, banking laws, and regulations
- Listening and comprehension
- Customer relationship building
- Sales and Cross-selling
- Drawer balancing
Timeline
Teller
Wells Fargo
09.2002 - Current
Early Childhood Educator
Love-N-Care West
10.1997 - 09.2002
Teller
First Citizens Bank
02.1995 - 09.1997
Teller
Central Carolina Bank
04.1989 - 02.1995
Associate of Science - Early Childhood Education
Stanly Commuinty College
High School Diploma -
West Stanly High School