Tammy Gilmore
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. A Texas Medical Board Technologist who is passionate about the field of Radiology and health care, a former ARRT-certified Radiologic Technologist with over 10 years experience in major Level 1 and II trauma hospitals, outpatient imaging, medical clinics and wellness centers with a work-ethic that's first rate; meticulous and detail-oriented displaying a proven ability to stay organized and prioritize tasks in a fast-paced environment. Assisting physicians and Radiologists make an accurate diagnosis of their patient's conditions. A professional, reliable, hardworking leader and team player that works diligently always striving to go above and beyond for patients, coworkers and management. Adept at quickly learning new technologies, developing strategies to improve efficiency and processes for driving success. With a proven track record of successfully streamlining, managing multiple projects, operations and reducing costs.
Overview
10
10
years of professional experience
Work History
Patient Reception Specialist
Village Medical
10.2022 - Current
- Develops strong client relationships through consistent communication and attentive service by check-in and check-out procedures.
- Works closely with patients to deliver excellent and direct individualized patient care by maintaining confidentiality of patient data and condition to safeguard health information.
- Verify eligibility and coverage of medical insurance.
- Resolves problems in areas such as communication, problem solving in clinical charts and billing that could negatively impact services.
- Schedule needed appointments for quality care, follow ups and daily use of EMR systems.
- Develop strategic relationships with Nurse Practitioners, Physician Assistants, MD Providers and coworkers to build strong team network.
- Collect copayments, deductibles, allowable amounts, input CPT codes for billing and outstanding balances.
- Scrubbing patient schedule daily to go over insurance cost and eligibility requirements prior to their appointments.
- Collaborates with insurance verification teams directly and online with Avality. verifying Medicare codes through TransactRx, and other systems to verify benefits.
- Conduct daily Reconciliation and Census report for AWV, and Q90 chronic conditions.
Radiologic Technologist
Memorial Herman Sugarland OPID Breast Center
10.2021 - 06.2022
- Improved patient care by efficiently performing Bone Density Dexa scans, for 20-30 patients in breast center and multitasking on call for X-rays on needed basis in Imaging center for their exams to ensure continuous work flow.
- Expedited diagnosis processes for physicians by providing timely reports detailing important findings from each examination performed.
- Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols for optimal quality standards during every examination.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Performed front office duties patient access coordinator assisting with check-in and check-out process providing necessary paperwork to patients needed for their procedure, and escorting patients back to clinical area for their particular exam.
- Handled assignments independently with good judgement and critical thinking skills.
Radiology Technologist
Memorial Hermann Sugarland OPID
08.2015 - 06.2022
- Prepared patients for radiological examinations and explains procedure and ensures technical quality for busy imaging department.
- Prepared and assist Radiologist for patients scheduled for fluoroscopic exams by administering contrast media and closely monitoring patients reactions for any adverse effects.
- Ensured safe care to patients and ensures principles of growth as it relates to different life cycles contributing to ALARA principles while enhancing patients experience with compassion and meticulous attention to detail during examination.
- Cultivated positive team atmosphere by sharing knowledge offering assistance fostering collaboration among colleagues.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Maintained daily, weekly, quarterly and yearly continuing education imaging and hospital protocol requirements.
Director of Operations
Breeze MRI/VMA Centers of Texas
08.2019 - 08.2020
- Maintained and improved operations and standards of patient care, supervised overall patient care, maintained quality improvement standards.
- Developed policies, procedures, plans and proposals in accordance with continuous quality improvement.
- Assisted in improving existing services with the integration of Vertebral Motion Analysis services by training to execute and supervise technicians to perform VMA exams.
- Monitored personnel to ensure protective procedures such as radiation safety, hazardous material communications, and Occupational Safety and Health programs.
- Maintained strong commitment for proactive customer focus morning huddles to streamline productive work flow.
- Interviewed, hired, developed, evaluated, recommended/initiated corrective actions including disciplined and discharged personnel.
- Regularly evaluated the performance of personnel according to the competency guidelines of the organization's performance management system.
- Completed administrative tasks, special reports, analyses and monitors compliance with biweekly payroll and yearly reports.
- Allocated time for education meetings; collaborated with others responsible for organization-wide education to ensure that learning needs are identified and addressed.
- Maintained an environment, which promoted individual growth and development and attainment of job-related goals.
Radiology Technologist Supervisor/RSO
Bee Busy Wellness Center
10.2016 - 08.2019
- Supervised X-ray, Ultrasound, and MA staff in the back office while also multitasking the MA duties which included taking vitals, collecting and preparing laboratory specimens, getting medical history, and preparing patients for the doctors and nurse practitioners
- Assisted in front office duties by greeting and registering patients at check-in and check-out, answering phones, and doing clerical duties such as faxing orders for prescriptions and pharmacy calls
- Performed a full range of X-ray positions as requested by providers, physicians and performed technician assignments including making decisions requiring the interpretation and application of established methods and procedures.
- Maintained required records for monthly reports and maintaining quality control checks to assure X-ray unit meets standards required by laws, rules, and departmental policies.
- Implemented infection and safety control procedures for the work area, patients, and staff.
Radiology Technologist
Memorial Hermann Texas Medical Center
01.2014 - 08.2015
- Provided radiological exams to level 1 and 2 trauma patients in the emergency room, OR, and ICU
- Provided portable radiological exams to patients intubated and the ability to lift and/or maneuver patients in conjunction with others in order to perform job functions
- Participated in meeting requirements for mandatory/continuing education and skills competency.
- Monitored patients and staff to ensure protective procedures for radiation safety.
Education
Certificate of Radiology Technologist - Applied Science
Cleveland Clinic School of Diagnostic Imaging
Euclid, OH07.2011
Associate of Science - Science Education
Cuyahoga Community College
Parma, OH07.2010
Skills
- Epic
- EMR
- Availity, Athena and Phreesia
- CR and DR Systems
- BLS CPR & AED
- Fluoroscopy Procedures
- Great interpersonal skills
- Fixed and Mobile Units
- Leadership and Strategic
- Disciplined and punctual to work
- PACS & RIS SYSTEMS
- Meticulous; detail-oriented
- Quality Assurance
- Data Entry
- Critical Thinking
Timeline
Patient Reception Specialist
Village Medical
10.2022 - Current
Radiologic Technologist
Memorial Herman Sugarland OPID Breast Center
10.2021 - 06.2022
Director of Operations
Breeze MRI/VMA Centers of Texas
08.2019 - 08.2020
Radiology Technologist Supervisor/RSO
Bee Busy Wellness Center
10.2016 - 08.2019
Radiology Technologist
Memorial Hermann Sugarland OPID
08.2015 - 06.2022
Radiology Technologist
Memorial Hermann Texas Medical Center
01.2014 - 08.2015
Certificate of Radiology Technologist - Applied Science
Cleveland Clinic School of Diagnostic Imaging
Associate of Science - Science Education
Cuyahoga Community College
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