Tammy Goodwin
Knoxville,TN
Summary
Mailroom professional with track record of streamlining mail processing and distribution. Proven ability to manage and prioritize tasks efficiently. Known for strong collaboration skills and adaptability to changing needs. Effective communication and organizational skills ensure smooth operations. Willingness to take on added responsibilities to meet team goals. Builds strong, positive relationships with customers, and community members. Maintains a positive, solution focused mindset in challenging situations.
Overview
26
26
years of professional experience
Work History
Mailroom Clerk
Vanderbilt Mortgage and Finance Inc.
Maryville, TN
05.2025 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery across departments.
- Maintained accurate records of mail distribution, enhancing accountability and tracking.
- Operated mailing equipment, including postage machines and sorting systems, to streamline operations.
- Collaborated with team members to manage high-volume mail requests during peak periods.
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
- Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
- Managed inventory of office supplies, minimizing downtime due to shortages by proactively replenishing stock as needed.
- Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
- Offered support to other departments when needed, demonstrating flexibility and teamwork in achieving organizational goals.
Team Lead
Panera Bread
Alcoa, Tn
06.2022 - 05.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Housekeeper
Maid 2 Clean
01.2000 - 12.2020
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
- Anticipated clients'' needs proactively, resolving issues before they escalated into larger problems.
- Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
- Contributed to a harmonious family atmosphere by maintaining open communication channels with clients regarding expectations and priorities.
- Managed household inventories, ensuring adequate supplies were always available when needed.
- Adhered to professional house cleaning checklist.
Education
High School Diploma -
Maryville High School
Maryville, TN05-1995
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Complaint resolution
- Diversity and Inclusion
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Cash Handling
- Client Service
Timeline
Mailroom Clerk
Vanderbilt Mortgage and Finance Inc.
05.2025 - Current
Team Lead
Panera Bread
06.2022 - 05.2025
Housekeeper
Maid 2 Clean
01.2000 - 12.2020
High School Diploma -
Maryville High School